IT Support Specialist

4 weeks ago


Durham, Durham, United Kingdom NRG. Full time £34,000
Job Title: 2nd Line Support Engineer

Job Summary: NRG is seeking a talented 2nd Line Support Engineer to join our team. As a 2nd Line IT Support Engineer, you will be responsible for providing advanced technical support to our clients, troubleshooting complex issues, and ensuring the smooth operation of their IT environments.

Key Responsibilities:

* Provide 2nd line technical support to clients across a variety of industries, both remotely and onsite.
* Diagnose and resolve issues related to Microsoft 365 (including Exchange Online, SharePoint, Teams, and OneDrive).
* Support, configure, and manage Microsoft Azure environments (Virtual Machines, Azure Active Directory, Networking, etc.).
* Perform software updates, patches, and system maintenance to optimize client environments.
* Maintain accurate documentation of client configurations and support tickets.
* Assist in the planning and delivery of IT projects, including cloud migrations and system upgrades.
* Provide expert advice and guidance on IT best practices to clients.

Requirements:

* Proven experience in a 2nd Line IT Support role or similar.
* Strong knowledge of Microsoft 365 services (Exchange Online, SharePoint, Teams, etc.).
* Proficiency in Microsoft Azure administration, including managing virtual machines, storage, and networking.
* Solid understanding of Active Directory, Group Policy, and Windows Server environments.
* Familiarity with networking fundamentals (DNS, DHCP, VPN, firewalls).
* Microsoft certifications (e.g., Knowledge of ITIL framework and best practices.

What We Offer:

* Competitive salary and benefits package.
* Professional development opportunities and support for certifications.
* Opportunities for career progression in a growing consultancy.
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