First Line Support Specialist
4 weeks ago
About the Role:
Northern Recruitment Group is delighted to partner with a leading North East IT Consultancy in their search for a talented 1st Line Support Engineer. This is an exciting opportunity to become part of a dynamic and thriving organization that values professional development and offers fantastic opportunities for career growth.
Key Responsibilities:
Provide 1st line technical support to clients via phone, email, or remote tools.
Troubleshoot and resolve issues related to Microsoft 365 applications (Outlook, SharePoint, Teams, OneDrive).
Support and administer user accounts in Active Directory, managing password resets, user permissions, and basic configuration.
Assist with hardware and software troubleshooting for desktops, laptops, and mobile devices.
Escalate complex issues to 2nd Line Support when necessary, ensuring smooth handover and continued resolution.
Perform basic network troubleshooting (Wi-Fi, printers, VPN, etc.).
Help with the setup and configuration of new devices and user onboarding.
Requirements:
Experience in a similar 1st Line IT Support role or IT-related qualification.
Strong knowledge of Microsoft 365 products (Outlook, SharePoint, Teams, OneDrive).
Familiarity with Active Directory for user account management and permissions.
Basic understanding of Windows desktop operating systems (Windows 10/11).
Familiarity with Microsoft Teams administration and SharePoint configuration.
Knowledge of basic networking (DNS, DHCP, VPN).
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