1st Line Technical Support Specialist

1 month ago


Durham, Durham, United Kingdom NRG. Full time £26,000
Join Our Team as a 1st Line Technical Support Engineer

Northern Recruitment Group is proud to partner with a leading North East IT Consultancy in their search for a talented 1st Line Support Engineer. This is an exciting opportunity to become part of a dynamic and thriving organization that values professional development and offers fantastic opportunities for career growth.

Key Responsibilities:
  • Provide technical support to clients via phone, email, or remote tools.
  • Troubleshoot and resolve issues related to Microsoft 365 applications (Outlook, SharePoint, Teams, OneDrive).
  • Support and administer user accounts in Active Directory, managing password resets, user permissions, and basic configuration.
  • Assist with hardware and software troubleshooting for desktops, laptops, and mobile devices.
  • Escalate complex issues to 2nd Line Support when necessary, ensuring smooth handover and continued resolution.
  • Perform basic network troubleshooting (Wi-Fi, printers, VPN, etc.).
  • Help with the setup and configuration of new devices and user onboarding.

Requirements:

  • Experience in a similar 1st Line IT Support role or IT-related qualification.
  • Strong knowledge of Microsoft 365 products (Outlook, SharePoint, Teams, OneDrive).
  • Familiarity with Active Directory for user account management and permissions.
  • Basic understanding of Windows desktop operating systems (Windows 10/11).
  • Familiarity with Microsoft Teams administration and SharePoint configuration.
  • Knowledge of basic networking (DNS, DHCP, VPN).


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