1st Line Technical Support Specialist
1 month ago
Northern Recruitment Group is proud to partner with a leading North East IT Consultancy in their search for a talented 1st Line Support Engineer. This is an exciting opportunity to become part of a dynamic and thriving organization that values professional development and offers fantastic opportunities for career growth.
Key Responsibilities:- Provide technical support to clients via phone, email, or remote tools.
- Troubleshoot and resolve issues related to Microsoft 365 applications (Outlook, SharePoint, Teams, OneDrive).
- Support and administer user accounts in Active Directory, managing password resets, user permissions, and basic configuration.
- Assist with hardware and software troubleshooting for desktops, laptops, and mobile devices.
- Escalate complex issues to 2nd Line Support when necessary, ensuring smooth handover and continued resolution.
- Perform basic network troubleshooting (Wi-Fi, printers, VPN, etc.).
- Help with the setup and configuration of new devices and user onboarding.
Requirements:
- Experience in a similar 1st Line IT Support role or IT-related qualification.
- Strong knowledge of Microsoft 365 products (Outlook, SharePoint, Teams, OneDrive).
- Familiarity with Active Directory for user account management and permissions.
- Basic understanding of Windows desktop operating systems (Windows 10/11).
- Familiarity with Microsoft Teams administration and SharePoint configuration.
- Knowledge of basic networking (DNS, DHCP, VPN).
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