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Technical Support Specialist
2 months ago
As a Desk Side Support Engineer at Postify, you will be instrumental in delivering **first-line technical assistance** to our internal teams. Your expertise will help in swiftly addressing IT-related challenges, thereby minimizing operational disruptions and enhancing productivity.
Key Responsibilities:- Serve as the **primary liaison** for team members reporting IT issues
- Efficiently **diagnose and resolve** technical problems
- Offer vital technical insights to facilitate effective incident management
- Employ strong **troubleshooting abilities** to resolve issues
- Excellent **communication skills**
- Dedication to providing **superior customer service**
- Willingness to **learn and adapt** to new technologies
- Ability to work collaboratively within a team
- Familiarity with **Office365, Active Directory, Remote Access, and Web Browsers**
- Capability to make sound decisions through effective **problem-solving techniques**
- A **diverse and inclusive work environment**
- A **competitive compensation package** with additional company benefits
- Options for **hybrid work arrangements**
- Opportunities for **career growth** and ongoing professional development