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Technical Support Specialist

2 months ago


Durham, Durham, United Kingdom Postify Full time
Desk Side Support Engineer

As a Desk Side Support Engineer at Postify, you will be instrumental in delivering **first-line technical assistance** to our internal teams. Your expertise will help in swiftly addressing IT-related challenges, thereby minimizing operational disruptions and enhancing productivity.

Key Responsibilities:
  • Serve as the **primary liaison** for team members reporting IT issues
  • Efficiently **diagnose and resolve** technical problems
  • Offer vital technical insights to facilitate effective incident management
  • Employ strong **troubleshooting abilities** to resolve issues
Candidate Qualifications:
  • Excellent **communication skills**
  • Dedication to providing **superior customer service**
  • Willingness to **learn and adapt** to new technologies
  • Ability to work collaboratively within a team
  • Familiarity with **Office365, Active Directory, Remote Access, and Web Browsers**
  • Capability to make sound decisions through effective **problem-solving techniques**
What We Offer:
  • A **diverse and inclusive work environment**
  • A **competitive compensation package** with additional company benefits
  • Options for **hybrid work arrangements**
  • Opportunities for **career growth** and ongoing professional development