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Technical Support Specialist

2 months ago


Durham, Durham, United Kingdom Postify Full time
Desk Side Support Engineer

As a Desk Side Support Engineer at Postify, you will be instrumental in delivering first-level technical assistance to our internal staff, ensuring that IT-related issues are addressed swiftly and effectively. Your expertise will play a vital role in reducing downtime and maintaining operational efficiency.

Key Responsibilities:
  • Serve as the main point of contact for staff reporting IT-related issues
  • Efficiently diagnose and resolve technical problems
  • Provide critical technical insights to facilitate effective incident management
  • Employ strong troubleshooting capabilities to resolve issues
Qualifications:
  • Excellent communication abilities
  • Dedication to providing outstanding customer service
  • Willingness to learn and develop new skills
  • Collaborative team-oriented approach
  • Familiarity with Office365, Active Directory, Remote Access, and Web Browsers
  • Capability to make informed decisions using analytical problem-solving methods
What We Offer:
  • A diverse and inclusive workplace
  • Competitive salary and comprehensive benefits
  • Flexible hybrid working arrangements
  • Opportunities for career growth and ongoing professional development