**1st Line Technical Support Specialist**
3 days ago
Job Summary:
We are seeking a highly skilled and experienced 1st Line Technical Support Specialist to join our IT team at Reed. As a key member of our technical support team, you will play a crucial role in ensuring the continuity of IT services and equipment, working closely with our IT team to meet business objectives.
About the Role:
This is an exciting opportunity for a motivated and organized individual to join our dynamic and forward-thinking company. As a 1st Line Technical Support Specialist, you will be responsible for providing technical support to our employees, troubleshooting and resolving technical issues, and collaborating with our IT team to ensure seamless IT services.
Key Responsibilities:
- Provide technical support to employees via phone, email, and in-person
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Collaborate with the IT team to ensure seamless IT services
- Document and track technical issues and resolutions
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- Experience in a similar technical support role
- Strong written and verbal communication skills
- Knowledge of IT hardware and software
- Ability to manage workload and prioritize urgent items
- Working understanding of network and data security
- Full driving license
What We Offer:
- Competitive salary (depending on experience)
- 33 days holiday
- Employer pension contribution
- Annual bonus based on company and individual performance
- Health & wellbeing services
- Life assurance cover
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