Housing Transition and Wellbeing Specialist

3 weeks ago

Birmingham, Birmingham, United Kingdom Trident Group Full time

Overview of the Position

This position is centered around overseeing the decanting process, conducting well-being assessments, and ensuring that the initiation and conclusion of tenancies proceed efficiently and effectively. Responsibilities include performing essential evaluations, liaising with contractors and tenants, and verifying the accuracy of rent and service charge calculations.

Primary Duties

Facilitate the decanting and well-being operations, ensuring minimal disruption for residents. Proactively address a variety of customer inquiries and challenges on a daily basis, exercising sound judgment to make and communicate clear decisions to clients. Collaborate effectively with various departments to ensure a cohesive approach to decant and well-being management. Administer housing allocations in alignment with established policies and procedures. Play a crucial role in upholding our high standards of service delivery and assisting residents during transitions, including participation in resident and housing engagement meetings. Maintain precise records and databases pertaining to decanting and allocations utilizing CRM and Proactis systems. Conduct property evaluations and assessments to ensure seamless transitions. Identify and resolve any issues or concerns that may arise throughout the relocation process. Undertake any additional responsibilities as outlined in the role profile.

Benefits Offered

34 days of annual leave, with the option to purchase up to 5 additional days Birthday leave New Home leave Life assurance (3 times salary) Employee Assistance program Employee Wellbeing program Flexible working arrangements

Candidate Profile

Prior experience in housing management, decanting, or allocations is essential Strong comprehension of housing policies and procedures is required Ability to work independently with minimal oversight, effectively organizing your workload to meet established goals and KPIs. This is a full-time position based at the Birmingham office, which includes some remote work, with travel across the Midlands qualifying for essential car user allowance.

About Trident Group

With over 60 years of experience, Trident Group is dedicated to providing homes, services, and innovative solutions for up to 8,000 individuals across more than 3,600 residences in some of the most underserved communities in the Midlands. The organization employs over 750 staff members, collaborates with more than 150 volunteers, and offers training and apprenticeship opportunities for many others. The Group boasts an annual turnover exceeding £37 million and manages assets valued at nearly £190 million.

The Group comprises:

Trident Housing, which delivers landlord services related to housing management and maintenance Trident Reach, a registered care and support charity that provides person-centered care and support services, including assistance for individuals in registered care, domiciliary care, those with learning disabilities, mental health needs, at-risk youth, elderly individuals, BME groups, those facing homelessness, and individuals seeking employability, education, and training opportunities, as well as those escaping domestic abuse.

Trident is committed to the learning and development of its employees, investing in their growth and career advancement. Through our apprenticeship program, we offer various courses designed to support employees in their roles and foster their further development.

We celebrate and promote Equality, Diversity, and Inclusion, striving to create a community where every individual feels valued, respected, and guided by our shared vision of hope.

By joining Trident Group, you will have the opportunity to participate in our Diverse Voices Steering Group, ensuring that Equality, Diversity, and Inclusion remain central to our mission.

As a Disability Confident Committed Employer, we are dedicated to:

Ensuring our recruitment process is inclusive and accessible Promoting and communicating job vacancies Offering interviews to disabled candidates Anticipating and providing reasonable adjustments as needed Supporting existing employees who acquire a disability or long-term health condition to remain in their roles Implementing at least one initiative that positively impacts disabled individuals

  • Housing Transition Specialist

    5 days ago

    Birmingham, Birmingham, United Kingdom Trident Group Full time

    About the RoleThe Decanting and Wellbeing Manager will be responsible for overseeing the decant process, ensuring the smooth transition of residents, and maintaining high standards of service delivery. This role involves coordinating with various departments to ensure a joined-up approach to decant and wellbeing management.Key ResponsibilitiesCoordinate the...

  • Housing Transition Specialist

    6 days ago

    Birmingham, Birmingham, United Kingdom Trident Group Full time

    About the RoleThe Decanting and Wellbeing Manager will be responsible for overseeing the decant process, ensuring the smooth transition of residents, and maintaining high standards of service delivery. This role involves coordinating with various departments to ensure a joined-up approach to decant and wellbeing management.Key ResponsibilitiesCoordinate the...

  • Resident Transition Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Trident Group Full time

    About the Role This role focuses on ensuring a smooth and efficient transition for residents throughout their tenancy journey, from move-in to move-out. You'll be responsible for coordinating decanting processes, conducting well-being checks, and managing all aspects of tenancy beginnings and endings. Key Responsibilities Coordinate the decanting process,...

  • Resident Transition Specialist

    5 days ago

    Birmingham, Birmingham, United Kingdom Trident Group Full time

    About the Role This role focuses on ensuring a smooth and efficient transition for residents throughout their tenancy journey, from move-in to move-out. You'll be responsible for coordinating decanting processes, conducting well-being checks, and managing all aspects of tenancy beginnings and endings. Key Responsibilities Coordinate the decanting process,...

  • Decanting and Wellbeing Manager

    6 days ago

    Birmingham, Birmingham, United Kingdom Trident Group Full time

    About the RoleThe Decanting and Wellbeing Manager will be responsible for overseeing the decant process, ensuring the smooth transition of residents to new homes. This will involve coordinating with various departments, conducting thorough checks, and maintaining accurate records.Key ResponsibilitiesDevelop and implement effective decanting strategies to...

  • Decanting and Wellbeing Manager

    5 days ago

    Birmingham, Birmingham, United Kingdom Trident Group Full time

    About the RoleThe Decanting and Wellbeing Manager will be responsible for overseeing the decant process, ensuring the smooth transition of residents to new homes. This will involve coordinating with various departments, conducting thorough checks, and maintaining accurate records.Key ResponsibilitiesDevelop and implement effective decanting strategies to...

  • Release and Transition Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom SRA Full time

    Contract Type: Permanent Working Pattern: Full time - flexible working may be considered Working Hours: 35 hours per week Salary: £45,000 - £50,000 per annum subjected to knowledge, skill and experience Location Options: Hybrid - home based and Birmingham Function Type: Corporate Functions (HR, Finance, Project Management, IT, Risk and Audit) The Role We...

  • Housing Acquisition Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Crisis Full time

    Crisis is the national charity dedicated to supporting individuals facing homelessness. Our mission is to end homelessness through innovative strategies and collaborative efforts.This position is a unique opportunity at Crisis Skylight Birmingham, where you will work alongside a skilled team committed to assisting individuals in securing long-term, stable...

  • Housing Acquisition Specialist

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Crisis Full time

    Crisis is the national charity dedicated to supporting individuals facing homelessness. Our mission is clear: we believe that homelessness can be eradicated through collective effort.This role at Crisis Skylight Birmingham presents an exciting opportunity to work with a skilled team committed to assisting individuals in securing long-term, stable...

  • Digital Communications Specialist

    4 days ago

    Birmingham, Birmingham, United Kingdom Citizen Housing Full time

    About the RoleWe are seeking a highly skilled Digital Communications Specialist to join our team at Citizen Housing. As a key member of our Communications team, you will play a vital role in strengthening our employer brand and improving customer relationships through the effective use of digital platforms.Key ResponsibilitiesDevelop and implement a...

  • Digital Communications Specialist

    4 days ago

    Birmingham, Birmingham, United Kingdom Citizen Housing Full time

    About the RoleWe are seeking a highly skilled Digital Communications Specialist to join our team at Citizen Housing. As a key member of our Communications team, you will play a vital role in strengthening our employer brand and improving customer relationships through the effective use of digital platforms.Key ResponsibilitiesDevelop and implement a...

  • Housing Standards Inspector

    7 days ago

    Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled Enforcement Officer to join our Private Sector Housing Team as part of a two-year project. The successful candidate will lead a focused intervention project in the private sector housing sector, ensuring compliance with housing standards.Key ResponsibilitiesCarry out enforcement activity dealing with conditions...

  • Discharge Navigator Specialist

    6 days ago

    Birmingham, Birmingham, United Kingdom Birmingham Mind Full time

    About the RoleBirmingham Mind is a leading provider of mental health services in the region, offering high-quality support for recovery and wellbeing. As a Discharge Navigator Specialist, you will play a key role in supporting individuals to enable a smooth transition back into their community.Key ResponsibilitiesWork with Birmingham and Solihull Mental...

  • Housing Management Officer

    3 days ago

    Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryHays Specialist Recruitment Limited is seeking a highly skilled and experienced Housing Management Officer to join our team. As a key member of our Housing Management team, you will be responsible for providing a customer-focused and consistent Housing Management service, while undertaking the full range of housing management duties.Key...

  • Housing Management Officer

    4 days ago

    Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryHays Specialist Recruitment Limited is seeking a highly skilled and experienced Housing Management Officer to join our team. As a key member of our Housing Management team, you will be responsible for providing a customer-focused and consistent Housing Management service, while undertaking the full range of housing management duties.Key...

  • Housing IT Specialist

    2 days ago

    Birmingham, Birmingham, United Kingdom NEC Software Solutions Full time

    About the RoleWe are seeking an experienced Implementation Consultant to join our UK-based Housing team at NEC Software Solutions. As a Housing IT Specialist, you will embark on an exciting journey specializing in NEC Housing IT Repairs or Asset Management systems for the not-for-profit social housing sector.Key ResponsibilitiesOffer expert guidance in...

  • Housing IT Specialist

    2 days ago

    Birmingham, Birmingham, United Kingdom NEC Software Solutions Full time

    About the RoleWe are seeking an experienced Implementation Consultant to join our UK-based Housing team at NEC Software Solutions. As a Housing IT Specialist, you will embark on an exciting journey specializing in NEC Housing IT Repairs or Asset Management systems for the not-for-profit social housing sector.Key ResponsibilitiesOffer expert guidance in...

  • Housing IT Specialist

    6 days ago

    Birmingham, Birmingham, United Kingdom NEC Software Solutions Full time

    About the RoleWe are seeking an experienced Housing IT Specialist to join our UK-based team at NEC Software Solutions. As an Implementation Consultant, you will play a key role in helping our customers in the not-for-profit social housing sector to implement and get the most out of our NEC Housing IT systems.Key ResponsibilitiesSystem Configuration and...

  • Housing Officer

    6 days ago

    Birmingham, Birmingham, United Kingdom Hays Specialist Recruitment Limited Full time

    About the Role:Hays Specialist Recruitment Limited is seeking a skilled Housing Officer to join the teams of Birmingham City Council, Sandwell Council, Coventry Council, and Solihull Metropolitan Borough Council on a full-time, temporary basis.Key Responsibilities:Deliver a responsive and customer-focused service to those affiliated with the local...

  • Housing IT Specialist

    6 days ago

    Birmingham, Birmingham, United Kingdom NEC Software Solutions Full time

    About the RoleWe are seeking an experienced Housing IT Specialist to join our UK-based team at NEC Software Solutions. As an Implementation Consultant, you will play a key role in implementing NEC Housing systems for the not-for-profit social housing sector.Key ResponsibilitiesSystem Implementation: Offer expert guidance in implementing NEC Housing systems,...