Resident Transition Specialist

2 months ago


Birmingham, Birmingham, United Kingdom Trident Group Full time

About the Role

This role focuses on ensuring a smooth and efficient transition for residents throughout their tenancy journey, from move-in to move-out. You'll be responsible for coordinating decanting processes, conducting well-being checks, and managing all aspects of tenancy beginnings and endings.

Key Responsibilities

  • Coordinate the decanting process, minimizing disruption to residents and ensuring a seamless experience.
  • Proactively address resident inquiries and concerns, providing clear solutions and guidance.
  • Collaborate effectively with internal departments to ensure a unified approach to tenancy management.
  • Manage housing allocations in accordance with established policies and procedures.
  • Support residents through various transitions by conducting meetings and providing essential information.
  • Maintain accurate records and databases related to decanting and allocations using CRM and Proactis systems.
  • Conduct property inspections and assessments to facilitate smooth transitions for residents.
  • Identify and resolve any issues or concerns that arise during the relocation process.
  • Perform other duties as assigned, contributing to the overall success of the team.

About You

  • Possess previous experience in housing management, decanting, or allocations within a similar setting.
  • Demonstrate a strong understanding of housing policies and procedures.
  • Exhibit the ability to work independently with minimal supervision, effectively managing your workload to achieve goals and KPIs.


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