Resident Transition Specialist
2 months ago
About the Role
This role focuses on ensuring a smooth and efficient transition for residents throughout their tenancy journey, from move-in to move-out. You'll be responsible for coordinating decanting processes, conducting well-being checks, and managing all aspects of tenancy beginnings and endings.
Key Responsibilities
- Coordinate the decanting process, minimizing disruption to residents and ensuring a seamless experience.
- Proactively address resident inquiries and concerns, providing clear solutions and guidance.
- Collaborate effectively with internal departments to ensure a unified approach to tenancy management.
- Manage housing allocations in accordance with established policies and procedures.
- Support residents through various transitions by conducting meetings and providing essential information.
- Maintain accurate records and databases related to decanting and allocations using CRM and Proactis systems.
- Conduct property inspections and assessments to facilitate smooth transitions for residents.
- Identify and resolve any issues or concerns that arise during the relocation process.
- Perform other duties as assigned, contributing to the overall success of the team.
About You
- Possess previous experience in housing management, decanting, or allocations within a similar setting.
- Demonstrate a strong understanding of housing policies and procedures.
- Exhibit the ability to work independently with minimal supervision, effectively managing your workload to achieve goals and KPIs.
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