Lead Reception Administrator

3 weeks ago

Northampton, Northamptonshire, United Kingdom Northamptonshire Healthcare Foundation Trust Full time

Job Overview

We are thrilled to announce an opportunity for a Front Desk Operations Supervisor who will oversee the reception areas and staff at our facilities. We are looking for individuals who are passionate, empathetic, adaptable, and innovative in their approach, capable of collaborating with various teams.

The Reception Services Coordinator will deliver high-quality and efficient senior reception and administrative assistance. You will exhibit a commitment to outstanding customer service, recognizing that you and your team are the initial point of contact for service users, caregivers, professionals, and the public. Strong communication skills are essential to ensure seamless operations and interaction with clinical teams. A proactive mindset and problem-solving abilities are crucial, along with the capacity to adjust your communication style to accommodate a diverse audience.

Proficiency in Microsoft Office applications is required, and you should be eager to enhance your knowledge and skills through available training opportunities. You will be part of a vibrant and supportive team, with the responsibility to supervise junior staff and set a positive example.

Key Responsibilities

The primary responsibilities of the Front Desk Operations Supervisor include:

- Delivering a professional and welcoming reception service to patients, families, and staff.

- Overseeing the daily operations of the reception areas.

- Coordinating staffing resources across the reception teams.

- Utilizing Microsoft Office, SystmOne, and Health Roster effectively.

- Supervising reception personnel.

- Acting as the lead receptionist and primary point of reference.

- Onboarding new team members and providing support to ensure excellent customer service delivery.

- Assisting management in implementing Health & Safety policies and Fire protocols.

- Maintaining a tidy reception environment, ensuring that stationery and forms are current and well-organized, and that equipment is functional.

- Ensuring effective communication between the reception team and other staff members.

About Northamptonshire Healthcare Foundation Trust

Northamptonshire Healthcare Foundation Trust is dedicated to providing integrated primary care and mental health services, delivering care in both hospital settings and the community. Our focus is on ensuring that care is easily accessible, which includes offering services in various environments.

We foster a culture of continuous learning aimed at enhancing the care and safety of our patients and staff, emphasizing the importance of opportunity, innovation, development, and growth.

Job Requirements

For further details regarding the role, please refer to the job description provided in the relevant documentation.

Qualifications

Essential

  • GCSE in Maths and English at grade C or above or equivalent.

Desirable

  • Additional education or training relevant to the role.

Skills, Abilities, and Experience

Essential

  • Experience in a public-facing role with a strong customer service orientation.
  • Experience supervising junior staff.
  • Proficiency in using computer software (Microsoft Word/Excel).
  • Previous administrative or clerical experience.

Desirable

  • Familiarity with SystmOne.
  • Experience in a public-facing reception environment.
  • Prior experience in a healthcare setting.

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