Clinical Administrative Assistant
2 months ago
This is an exciting opportunity to join Northampton General Hospital as a Medical Secretary, providing a comprehensive clinical secretarial service to the Clinical and Senior Administrative Teams. The successful candidate will be responsible for ensuring the smooth and efficient running of the department, providing administrative support to the team, and maintaining confidentiality in all communications.
Main Responsibilities- Provide a comprehensive clinical secretarial service to the Clinical and Senior Administrative Teams, ensuring efficiency in patient care.
- Ensure all correspondence for the Clinical and Senior Administrative Teams, including clinical letters, discharge summaries, and results, are typed and dispatched promptly.
- Provide the focal point of communication for all medical, professional, and allied medical staff, both within the Trust and with external organisations, and patients.
- Deal with telephone and face-to-face enquiries from patients, relatives, carers, and all staff groups, providing information, directing, and prioritizing queries as appropriate.
- Provide cross-cover within the main theatre reception area to ensure the smooth and efficient running of the department.
- Oversee the patient pathway, ensuring that all necessary appointments, including outpatients, clinics, waiting lists, diagnostics, and tests are arranged on time.
- Use the relevant Trust databases and patient administration systems, ensuring that all data is correct and up-to-date.
- Ensure confidentiality is maintained in all communications and that documents and other sensitive information are secure at all times.
- Contribute to the development of the Directorate, maintaining close cooperation and liaison with team members and supporting the efficient functioning of the Trust as a whole.
- Minimum 3 GCSEs at Grade C or above, including English or equivalent.
- RSA 3, Certificate in Medical Secretarial Studies or extensive secretarial/administrative experience.
- Very good written and verbal communication skills.
- Courteous, tactful, and efficient telephone manner.
- Experience of minute taking.
- Specialised functional and medical terms acquired through qualification or extensive experience.
- Knowledge of administrative and secretarial practice.
- Proficient in Microsoft packages, including Word, Excel, Outlook, and PowerPoint.
- Experience of working in the NHS.
- Experience of working in a busy office environment.
- Experience of database systems.
- Planning and organisational skills.
- Advanced keyboard skills.
- Analytical and judgement skills for problem-solving.
- Ability to work well as part of a team.
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