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Clinical Coordinator

2 months ago


Northampton, Northamptonshire, United Kingdom Northampton General Hospital Full time
About the Role

We are seeking a highly organized and detail-oriented Clinical Coordinator to join our team at Northampton General Hospital. As a Clinical Coordinator, you will play a critical role in ensuring the smooth operation of our outpatient clinics, providing administrative support to our Senior Team Leader and Administration Manager.

Key Responsibilities
  • Coordinate and book all respiratory outpatient clinics, working closely with consultants, nurses, and administration staff.
  • Manage multiple clinicians' waiting lists and ensure appointments are booked within the Access Policy Protocol and RTT directives.
  • Review all Choose & Book, Directly Bookable services, and appointments booked by patients online and via GP surgeries.
  • Perform daily maintenance of ERS and assist with the coordination of clinics or lists to ensure effective time management.
  • Provide general administrative services as required by the department.
  • Deal with telephone or face-to-face enquiries within agreed limits and take appropriate actions.
  • Liaise with other hospital departments, GPs, and other healthcare agencies when required.
  • Provide cross-cover within the team during absence and implement relevant organizational changes.
Requirements
  • Minimum 3 GCSEs at Grade C or above, including English.
  • Knowledge of a range of administration duties and procedures.
  • Excellent communication skills, both written and verbal.
  • Planning and organizational skills to plan straightforward tasks, some ongoing, arranging meetings and diaries.
  • Develop attention to details and accuracy.
  • Organizational skills and the ability to work methodically and prioritize.
Desirable Qualifications and Experience
  • Experience of working in the NHS.
  • Public face-to-face experience.
  • Experience of working in a busy office environment.
Personal Qualities and Attributes
  • Self-motivated.
  • Ability to use own initiative.
  • Confident to establish and maintain good working relationships at all levels.
  • To be able to understand the needs of patients and deal with them with tact and sensitivity.