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Administrative Support Specialist
2 months ago
Position Overview
Are you adept at improving patient interactions and care through effective administrative assistance?
The Therapies Division at Northampton General Hospital is in search of a motivated and dedicated Administrative Support Specialist to become part of their vibrant team.
We cater to patients across multiple disciplines, including Surgery, Orthopaedics, Medicine, Stroke, Respiratory, Oncology, and Haematology.
Additionally, we provide assistance for Outpatient Hand Therapy Clinics, Amputees at the Enablement Centre, and The Macmillan Pre-habilitation / Rehabilitation Team.
If you possess the essential skills and experience to enhance exceptional care delivery, we encourage you to learn more about this opportunity.
Key Responsibilities
- Deliver administrative support to the Therapy Services:
- Inpatient adult Occupational Therapy and Physiotherapy services, including specialized areas
- Hand Therapy
- Enablement Centre
About Our Organization
Northampton General Hospital is a significant employer in the area and is currently undergoing an exciting transformation. Our divisions are committed to improving efficiency as we modernize and progress. We have recently established a Group Model with the neighboring Kettering General Hospital NHS Foundation Trust, forming University Hospitals of Northamptonshire.
Our Core Values
- Compassion
- Accountability
- Respect
- Integrity
- Courage
We strive to recruit exceptional individuals to deliver services across the University Hospitals of Northamptonshire and help unlock the full potential of every team member. We prioritize effective communication and diverse recruitment practices.
We are a Defense positive trust, offering support to reservists, veterans, spouses, and partners.
The Hospital Group welcomes applications from individuals belonging to all protected groups, with a particular emphasis on those from BAME, Disabled, and LGBTQ+ backgrounds, recognizing their underrepresentation in our facilities.
We understand the significance of collaborating with colleagues from diverse backgrounds and are dedicated to fostering an inclusive and cooperative work environment.
We have active Networks that promote and support colleagues from all backgrounds, ensuring everyone feels valued and a sense of belonging while working for Kettering and Northampton General Hospitals.
Job Duties
Hand Therapy and Enablement Centre
Provide reception services for Hand Therapy and Enablement Centre outpatient services, including patient reception and appointment scheduling. Manage incoming and outgoing correspondence, maintain clinic schedules, and assist in data entry. Ensure an efficient filing system and provide administrative lead support. Coordinate supply inventory and validate invoices. Report employee absences promptly.
All Therapy Teams
Complete template reports for Therapists and provide administrative support across all therapy areas. Handle document printing, distribution, and file management. Reserve meeting rooms and take meeting minutes as necessary. Communicate effectively with various stakeholders while maintaining confidentiality. Utilize electronic patient administrative systems and contribute to governance activities. Engage in training and development activities while upholding integrity and confidentiality.
Candidate Profile
Education, Training, and Qualifications
- Essential
Minimum education of GCSE at Grade C level or equivalent.
Desirable
NVQ2 or equivalent experience, RSA2.
Knowledge and Experience
- Essential
Proficient IT skills, effective communication, and a courteous telephone manner.
Desirable
Familiarity with Microsoft Office, office procedures, and patient administration systems.
Skills
- Essential
Strong organizational skills, attention to detail, ability to work under pressure, and capability to build effective relationships.
Key Competencies and Personal Attributes
- Essential
Initiative, effective communication, and sensitivity to patient needs.
