Customer Support Specialist
3 weeks ago
Position Overview:
As part of our strategic expansion, we are enhancing our customer support team to ensure exceptional service delivery to our clientele. The customer support team serves as the initial point of contact for all inquiries, managing interactions through various communication channels. This is an excellent opportunity to become part of a well-established team and grow within a dynamic organization that prioritizes professional development.
Core Responsibilities:
- Deliver outstanding customer service to both new and existing clients
- Handle a substantial volume of incoming customer inquiries with professionalism and courtesy
- Manage email correspondence effectively
- Process customer transactions accurately
- Maintain and update customer accounts and information
- Engage with customers through emails and live chat platforms
- Perform additional tasks as required
Ideal Candidate Profile:
The successful candidate will possess a minimum of 1-2 years of experience in a customer service capacity, preferably within a call center or office environment. They should thrive in a fast-paced setting, working towards both individual and team performance metrics. Strong communication skills are essential, along with the ability to demonstrate empathy and understanding towards customers. The candidate must be adept at multitasking while ensuring precision and attention to detail in their responsibilities. Proficiency in IT applications is also crucial for this role.
About Budget Energy:
Budget Energy, part of the DCC Group, has established itself as a prominent player in the energy sector, providing a wide range of energy solutions including Natural Gas and Electricity. Our commitment to quality and customer satisfaction has earned us a respected position in the industry, recognized through various certifications.
Why Choose Budget Energy?
As a well-regarded entity within the energy market, Budget Energy is poised for significant growth, making this an exciting time to be part of our journey. We foster a supportive and inclusive workplace culture, valuing the contributions of our employees. Our commitment to sustainability and customer service excellence drives our mission to meet the evolving needs of our clients.
Employee Benefits:
- Competitive compensation package
- Employee discounts
- Health and wellness initiatives
- Opportunities for learning and professional development
- Internal career advancement opportunities
Budget Energy is dedicated to promoting diversity and creating an inclusive work environment for all employees.
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