Client Support Specialist

3 weeks ago

Londonderry, United Kingdom Budget Energy Full time

Position Overview:

In light of our ambitious expansion objectives, we are significantly increasing the size of our customer support division to ensure we maintain exceptional service levels for all clients. The customer support team serves as the initial point of contact for all inquiries, utilizing both telephonic and electronic communication methods. This is an excellent opportunity to become part of a well-established team and grow within a dynamic organization that offers ongoing development prospects.

Primary Duties:

  • Deliver outstanding customer service to both new and existing clients
  • Handle a substantial volume of incoming customer calls with professionalism and courtesy
  • Manage email correspondence efficiently
  • Process customer payments accurately
  • Update customer accounts and information as necessary
  • Respond to customer inquiries via email and live chat
  • Perform additional tasks as required

Ideal Candidate Profile:

The successful candidate will possess a minimum of 1-2 years of experience in a customer service capacity, preferably within a call center or office environment. This individual should thrive in a fast-paced setting, meeting both personal and team service level agreements. Excellent communication skills are essential, along with the ability to demonstrate empathy and understanding towards customers when needed. The candidate must be adept at multitasking while ensuring meticulous attention to detail and accuracy in their responsibilities. Proficiency in IT is also a critical requirement for this position.

About Budget Energy:

As part of the DCC Group, Budget Energy has established itself as a prominent player in the energy sector, providing a wide range of services including natural gas and electricity supply, as well as renewable energy solutions. Our reputation within the industry is built on quality and reliability, underscored by our NSAI Quality System Certification.

Why Choose Budget Energy?

Budget Energy is a well-respected entity within the DCC group, having experienced significant growth in recent years. We foster a welcoming and inclusive workplace culture, valuing the contributions of our employees. Our commitment to collaboration ensures that every team member feels valued and heard. We are dedicated to partnering with our clients to facilitate their transition towards a more sustainable energy future.

Employee Benefits:

  • Competitive remuneration package
  • Employee discounts
  • Health and wellness support programs
  • Opportunities for learning and professional development
  • Career advancement is a priority; all positions are advertised internally to encourage progression throughout the organization.

Budget Energy is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all employees.

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