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Customer Support Specialist
2 months ago
Position Overview:
As part of our ambitious expansion strategy, we are enhancing our customer support team to ensure exceptional service delivery to our valued clients. The customer support team serves as the primary point of contact for all inquiries, managing communications through various channels. This is an excellent opportunity to become part of a well-established team and grow within a dynamic organization that offers ongoing development opportunities.
Key Duties:
- Deliver outstanding customer service to both new and existing clients
- Handle a significant volume of incoming customer inquiries with professionalism and courtesy
- Manage email correspondence efficiently
- Process customer transactions accurately
- Update customer accounts and information
- Respond to customer inquiries via email and live chat
- Perform additional tasks as required
Ideal Candidate Profile:
The successful candidate will possess 1-2 years of experience in a customer service environment, preferably within a call center or office setting. They should thrive in a fast-paced atmosphere, working towards both individual and team performance targets. Excellent communication skills are essential, along with the ability to demonstrate empathy and understanding towards customers. The candidate must be adept at multitasking while maintaining a high level of accuracy and attention to detail. Proficiency in IT applications is also a critical requirement for this role.
About Budget Energy:
As a member of the DCC Group, Budget Energy has established itself as a prominent provider of energy solutions since its inception. We have expanded our offerings to include Natural Gas, Electricity, and Renewable Energy solutions, catering to a wide range of sectors including commercial and residential markets. Our commitment to quality and service excellence has earned us a respected position within the energy industry.
Why Choose Budget Energy?
Budget Energy is a well-respected entity within the DCC group, having experienced significant growth in recent years. We foster a supportive and inclusive workplace culture, where every team member's contributions are valued. Our focus on collaboration ensures that all employees feel engaged and heard. We are dedicated to assisting our customers in transitioning towards a more sustainable energy future.
Employee Benefits:
- Competitive Compensation
- Employee Discounts
- Health and Wellness Programs
- Opportunities for Learning and Development
- Career Advancement is a priority; all positions are advertised internally to promote growth within the organization.
Budget Energy is an equal opportunity employer, committed to fostering diversity and creating an inclusive environment for all employees.
