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Revenue Operations Specialist

2 months ago

London, Greater London, United Kingdom MyTutor Full time

About MyTutor

MyTutor stands as the foremost online platform in the UK dedicated to personalized learning, striving to create an environment where quality education is easily accessible for those who can afford it, and supported for those who cannot.

Our esteemed network comprises over 10,000 tutors who engage with students from diverse backgrounds, having successfully conducted over a million lessons. We take pride in our collaboration with over 1,300 educational institutions and our impressive Trustpilot rating of 4.8/5.

At MyTutor, we embrace diversity and welcome applications from all segments of society. We recognize the potential in every individual, irrespective of race, ethnicity, religion, physical or neuro-diversity, socio-economic status, age, marital status, sexual orientation, gender identity, or any other characteristic that makes you unique.

We are dedicated to fostering an inclusive environment that promotes belonging, connection, and shared objectives within our teams. This commitment not only aligns with our values but also enhances our collective happiness and success. Our ongoing efforts include a transparent Gender Pay Gap report and a roadmap for building a more diverse workforce.

Role Overview

We are in search of a dedicated Revenue Operations Analyst to aid in comprehending market trends and generating revenue insights, enabling us to achieve our growth ambitions and positively impact a million learners. The ideal candidate will possess a passion for education and analytics, understanding the significance of data and market context in driving favorable commercial results.

This position offers a distinctive chance to engage with both our B2B and B2C sectors, each presenting numerous growth avenues. You will delve into extensive data sets to pinpoint performance and behavioral influencers, playing a pivotal role in shaping our go-to-market strategy.

Commitment to Safeguarding

At MyTutor, safeguarding is a shared responsibility. We are committed to promoting the welfare of children, young people, and adults, and we expect all staff and tutors to uphold this commitment. This position requires a basic DBS check due to access to sensitive data.

Key Responsibilities

  • Develop, oversee, and automate KPI reporting to enable teams and stakeholders to monitor performance and proactively address changes.
  • Utilize SQL, Excel/Google Sheets, and other analytical tools to assess data from various sources and identify factors influencing commercial performance.
  • Enhance internal data with external market research to deliver a comprehensive perspective on market opportunities and go-to-market strategies.
  • Collaborate with Sales, Marketing, and other revenue teams to understand the underlying processes of the data and identify potential analytical challenges.
  • Communicate findings to diverse stakeholders in a manner that facilitates decision-making and drives revenue outcomes.
  • Prepare analytical materials to support regular business planning and forecasting activities, including pricing assessments and new product introductions.

What We Offer

  • Join a Revenue team poised for growth - an exciting opportunity to learn about the education sector while launching new products and reaching a million learners.
  • Collaborate with and learn from a top-tier team across Marketing, Sales, Product, and Customer Operations.
  • Work for a brand with a genuine social mission and a commitment to quality: over 1,300 schools rely on MyTutor as their educational platform.
  • Influence our commercial strategy by becoming the go-to revenue expert within the team.

Candidate Profile

  • Ability to work from our London office at least 2+ days per week.
  • 1-3 years of experience in a business, commercial, or revenue analyst role within a technology company.
  • A strong affinity for data, comfortable with both SQL queries for one-off analyses and building forecasting models in Google Sheets.
  • Exceptional attention to detail, capable of identifying data inaccuracies to present conclusions that drive optimal outcomes.
  • Ability to translate ambiguous commercial inquiries into defined analytical problems and present findings to stakeholders with varying needs.
  • Solid understanding of go-to-market strategies and revenue operations, with the ability to connect market context to numerical data.
  • Familiarity with data querying and visualization tools, as well as CRM reporting (Salesforce, Hubspot).
  • Strong interpersonal skills, with experience in gathering analytical requirements from diverse stakeholders.
  • Experience in Edtech, SaaS, or marketplace environments is a plus, but not essential.

Benefits

  • Competitive salary ranging from £35,000 to £40,000 per annum, based on experience.
  • Hybrid working model, with 2+ days per week in our London office.
  • 25 days of annual leave, plus an additional 'time for me' day and flexible bank holidays.
  • Flexible working arrangements available around core hours.
  • Workplace pension and salary exchange options.
  • Health and Wellbeing benefits, along with schemes for cycling, technology, and gym memberships.
  • Enhanced parental policies and a workplace nursery scheme.
  • A personal learning and development budget of up to £350, pro-rated for part-time employees.
  • Inclusive policies that support all staff in thriving, alongside a variety of MyTutor communities and networks.
  • Regular team events and social gatherings.

Interview Process

  1. A screening call with a member of the Talent team to discuss your relevant experience and provide further information about MyTutor and the role.
  2. First Interview Stage: A virtual competency and skills-based interview with the Head of Revenue Operations and a Data Analyst.
  3. Second Interview: An in-person case study/task presentation with our Head of Revenue Operations and another member of the hiring team.
  4. Final Interview: A virtual discussion focused on culture and values with a MyTutor employee outside of the hiring team, exploring how your values align with our culture.