Investment Platform Support Manager

6 days ago

Horsham, West Sussex, United Kingdom Schroders Full time

About the Role

Schroders, a globally respected investment management company, is seeking an experienced professional to join its Investment Services Platform Team (ISPT). As a key member of the team, you will be responsible for managing the day-to-day support and service features for the central investment platform, Aladdin by BlackRock Solutions (BRS), on a global scale.

Your primary responsibility will be to handle all Aladdin-related inquiries diligently, working closely with BRS to ensure smooth resolution of issues and management of recurring problems. In this role, the ability to remain calm during crisis situations and to manage multiple tasks simultaneously is crucial.

About Schroders

Schroders is a global investment powerhouse with over 200 years of history, striving to aid institutions, intermediaries, and individuals worldwide in their financial ambitions. With a diverse group of approximately 4,000 professionals spread across six continents, we are committed to adapting to societal and technological transformations in our mission to flourish our clients and society.

Location

Schroders' EMEA Operations and Technology Operations hub is located near Horsham in West Sussex, providing a perfect balance of city professionalism and a serene countryside setting.

About the Team

ISPT is a central function within Operations, responsible for supporting the Investment, Dealing, and Operations functions and coordinating with teams across Schroders to drive change stemming from these functions. Our team envisions to stimulate business growth, support daily operations, improve operating models, manage risks, and streamline business operations.

Your Responsibilities

  • Managing the day-to-day service contribution and support supervision of Aladdin with the third-party supplier BRS
  • Handling second-line Aladdin-related inquiries globally with a primary focus in the EMEA region
  • Troubleshooting user inquiries and directing appropriately
  • Addressing issues/incidents related to Aladdin and coordinating with stakeholders for resolution
  • Being the primary point of escalation to BRS for critical business issues
  • Mentoring, coaching, and enhancing team members' skills

Experience & Qualifications Required

  • Experience within the front office environment of an asset management firm
  • Solid understanding of the fund management business and Order/Trade workflow
  • Technical proficiency and understanding of a broad range of investment products
  • Proven capability to define and document business problems in a complex investment environment
  • Strong communication skills and capacity to operate under pressure

Desirable

  • Experience in a service management role or knowledge of BlackRock Aladdin Solution and other Asset Management Systems
  • Understanding of ITIL framework

Your Characteristics

  • An outlook centered on service delivery
  • Ability to multitask in high-pressure situations
  • Exceptional problem-solving capability and critical thinking
  • Outstanding communication skills

We Recognise Potential, Whoever You Are

Schroders is committed to providing excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristics.

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