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Operations Support Manager
2 months ago
Schroders is a leading global asset management company that provides investment solutions to individuals, institutions, and governments. Our award-winning, proprietary solutions cover regulatory, platform, and investment services, and are designed to support financial advisers at every step of their journey.
We support high-quality financial advisers with our award-winning technology and support services. Our goal is to provide excellent client outcomes and service, and we take pride in our commitment to treating customers fairly and embracing our duty of care to all clients.
Job SummaryWe are seeking an experienced Operations Support Manager to join our team. The successful candidate will be responsible for maintaining and managing access to our internal adviser resource, managing client switches between advisers, and maintaining and updating client engagement documents.
The Operations Support Manager will also be responsible for managing feedback from BFP users and liaising with the development team, coordinating items for inclusion in the BFP internal newsletter, and engaging with product developers supported by Support Team Leaders.
The ideal candidate will have experience of working in financial and/or professional services organizations, excellent communication skills, and a highly organized approach to business decision making. They will also have a sound knowledge and understanding of financial data and MI, and proven project management skills.
Key Responsibilities- Maintain and manage access to our internal adviser resource
- Manage client switches between advisers
- Maintain and update client engagement documents
- Manage feedback from BFP users and liaise with the development team
- Coordinate items for inclusion in the BFP internal newsletter
- Engage with product developers supported by Support Team Leaders
- Manage ad hoc projects as needed
- Experience of working in financial and/or professional services organizations
- Excellent communication skills, both written and verbal
- Highly organized approach to business decision making
- Sound knowledge and understanding of financial data and MI
- Proven project management skills
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. We are an equal opportunities employer and welcome applications from diverse candidates.
