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Investment Platform Support Manager

2 months ago

Horsham, West Sussex, United Kingdom Schroders Full time

About Schroders

Schroders, a globally respected investment management company, is seeking an experienced professional to join its Investment Services Platform Team (ISPT). As a key member of the team, you will be responsible for managing the day-to-day support and service features for our central investment platform, Aladdin by BlackRock Solutions (BRS), on a global scale.

Your Responsibilities

  • Manage the day-to-day service contribution and support supervision of Aladdin with the third-party supplier BRS.
  • Handle second-line Aladdin-related enquiries globally with a primary focus in the EMEA region.
  • Troubleshoot user enquiries and direct them appropriately.
  • Address issues/incidents related to Aladdin and coordinate with stakeholders for resolution.
  • Be the primary point of escalation to BRS for critical business issues.
  • Mentor, coach, and enhance team members' skills.

Experience & Qualifications Required

  • Experience within the front office environment of an asset management firm.
  • Solid understanding of the fund management business and Order/Trade workflow.
  • Technical proficiency and understanding of a broad range of investment products.
  • Proven capability to define and document business problems in a complex investment environment.
  • Strong communication skills and capacity to operate under pressure.

Desirable

  • Experience in a service management role or knowledge of BlackRock Aladdin Solution and other Asset Management Systems.
  • Understanding of ITIL framework.

Your Characteristics

  • An outlook centred on service delivery.
  • Ability to multitask in high-pressure situations.
  • Exceptional problem-solving capability and critical thinking.
  • Outstanding communication skills.

We Recognise Potential, Whoever You Are

Schroders is committed to providing excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics.