Investment Platform Support Lead Analyst
2 days ago
We are seeking an experienced individual to join our Investment Services Platform Team (ISPT) as an Investment Platform Support Lead Analyst. In this role, you will be based at our campus in Horsham and will be responsible for providing day-to-day support and service management for our core investment platform, Aladdin by BlackRock Solutions (BRS).
About the RoleAs an Investment Platform Support Lead Analyst, your responsibilities will include:
- Supporting the day-to-day service provision and overseeing the support of our core investment platform (Aladdin) in collaboration with the third-party supplier, BlackRock Solutions (BRS).
- Handling 2nd line Aladdin-related enquiries from Investment, Dealing, and Operations users globally, with a primary focus on the EMEA region.
- Overseeing Aladdin-related enquiries and service requests raised by users directly with BRS to identify critical items that require further triage and management.
- Acting as the escalation point to BRS and leading the management of critical business issues.
- Escalating Aladdin service incidents that impact critical business processes, including coordinating with Schroders Global Technology and business teams until resolution is achieved.
- Facilitating business communications and managing senior management communications.
- Working closely with team members in EMEA and the US to ensure global coverage and the smooth handover of service issues and escalations on a daily basis.
- Identifying and managing the life cycle of underlying problem management themes.
- Producing Management Information (MI) and insights to manage BRS services within contractual Service Level Agreements (SLAs).
The following knowledge, experience, and qualifications would be beneficial:
- Previous experience working in a helpdesk/service management role.
- Business knowledge of other Asset Management front-office systems, such as MSCI Barra, FactSet, Charles River, Bloomberg, and Eikon.
Schroders is a global investment manager that assists institutions, intermediaries, and individuals worldwide in investing their money to achieve their goals, fulfill their ambitions, and prepare for the future. With over 200 years of experience, we continuously adapt to societal and technological changes while maintaining our commitment to helping clients and society prosper. Our campus serves as the home for our EMEA Operations and Technology Operations hub. It offers the same high standards and international reputation as our headquarters in the City of London, but in a picturesque countryside setting.
We are committed to being an equal opportunities employer, welcoming individuals regardless of their age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristics.
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