Investment Platform Support Lead Analyst
3 hours ago
We are seeking an experienced professional to join our Investment Services Platform Team (ISPT) as an Investment Platform Support Lead Analyst. In this role, you will be based at the Schroders Campus in Horsham and will be responsible for providing day-to-day support and service management for our core investment platform, Aladdin by BlackRock Solutions (BRS).
Key Responsibilities:- Support the day-to-day service provision and oversee the support of our core investment platform (Aladdin) in collaboration with the third-party supplier, BlackRock Solutions (BRS).
- Handle 2nd line Aladdin-related enquiries from Investment, Dealing, and Operations users globally, with a primary focus on the EMEA region.
- Oversee Aladdin-related enquiries and service requests raised by users directly with BRS to identify critical items that require further triage and management.
- Act as the escalation point to BRS and lead the management of critical business issues.
- Escalate Aladdin service incidents that impact critical business processes, including coordinating with Schroders Global Technology and business teams until resolution is achieved.
- Facilitate business communications and manage senior management communications.
- Work closely with team members in EMEA and the US to ensure global coverage and the smooth handover of service issues and escalations on a daily basis.
- Identify and manage the life cycle of underlying problem management themes.
- Produce Management Information (MI) and insights to manage BRS services within contractual Service Level Agreements (SLAs).
- Previous experience working in a helpdesk/service management role.
- Business knowledge of other Asset Management front-office systems, such as MSCI Barra, FactSet, Charles River, Bloomberg, and Eikon.
- Service-oriented.
Schroders is a global investment manager that assists institutions, intermediaries, and individuals worldwide in investing their money to achieve their goals, fulfill their ambitions, and prepare for the future. With over 200 years of experience, we continuously adapt to societal and technological changes while maintaining our commitment to helping clients and society prosper. Our campus serves as the home for our EMEA Operations and Technology Operations hub. It offers the same high standards and international reputation as our headquarters in the City of London, but in a picturesque countryside setting.
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