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Investment Platform Support Specialist

2 months ago

Horsham, West Sussex, United Kingdom Schroders Full time
About the Role

Schroders, a leading global investment manager, is seeking an experienced professional to join our Investment Services Platform Team (ISPT). As a key member of the team, you will be responsible for managing the day-to-day support and service features for our central investment platform, Aladdin by BlackRock Solutions (BRS), on a global scale.

About Schroders

With over 200 years of history, Schroders is a global investment powerhouse that strives to aid institutions, intermediaries, and individuals worldwide in their financial ambitions. Our diverse team of approximately 4,000 professionals across six continents is dedicated to adapting to societal and technological transformations to flourish our clients and society.

Responsibilities
  • Manage the day-to-day service contribution and support supervision of Aladdin with the third-party supplier BRS.
  • Handle second-line Aladdin-related enquiries globally with a primary focus in the EMEA region.
  • Troubleshoot user enquiries and direct appropriately.
  • Address issues/incidents related to Aladdin and coordinate with stakeholders for resolution.
  • Be the primary point of escalation to BRS for critical business issues.
  • Mentor, coach, and enhance team members' skills.
Requirements
  • Experience within the front office environment of an asset management firm.
  • Solid understanding of the fund management business and Order/Trade workflow.
  • Technical proficiency and understanding of a broad range of investment products.
  • Proven capability to define and document business problems in a complex investment environment.
  • Strong communication skills and capacity to operate under pressure.
Desirable
  • Experience in a service management role or knowledge of BlackRock Aladdin Solution and other Asset Management Systems.
  • Understanding of ITIL framework.
About Us

We recognize potential in everyone, regardless of their background. Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us, and we are an equal opportunities employer.