Platform Support Specialist

4 weeks ago


Horsham, West Sussex, United Kingdom Schroders Full time

About The Role

We are seeking a skilled Platform Support Manager to join our team at Schroders. As a key member of our EMEA Operations and Technology Operations team, you will be responsible for managing the daily service provision and support supervision of Aladdin with the external supplier BRS.

Your Responsibilities

  • Managing the daily service provision and support supervision of Aladdin with the external supplier BRS
  • Handling second-line Aladdin-related enquiries globally with a primary focus in the EMEA region
  • Troubleshooting user enquiries and directing them accordingly
  • Addressing Aladdin issues/incidents and liaising with stakeholders for resolution
  • Being the primary escalation point to BRS for critical business issues
  • Mentoring, coaching and enhancing team members' skills

Experience & Qualifications Required

  • Experience within the front office environment of an asset management firm is a must
  • Robust understanding of fund management business and Order/Trade workflow
  • Technical proficiency and broad understanding of a range of investment products
  • Proven capability to define and document business problems in a complex investment environment
  • Strong communication skills and the capacity to operate under pressure

Desirable

  • Experience in a service management role or knowledge of BlackRock Aladdin Solution and other Asset Management Systems
  • Understanding of the ITIL framework

About Schroders

We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

We have around 6,000 people on six continents. And we've been around for over 200 years but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.



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