Platform Support Manager

2 weeks ago

Horsham, West Sussex, United Kingdom Schroders Full time

Are you a skilled problem solver with experience in managing third-party supplier relationships, particularly with investment platform software products?

Does your expertise also extend to team management during challenging situations, ensuring that priorities are effectively managed, and tasks are successfully executed?

We're looking for a highly skilled individual to join our team as a Platform Support Manager, responsible for managing the daily service provision and support supervision of Aladdin with the external supplier BRS.

The ideal candidate will have experience within the front office environment of an asset management firm, a robust understanding of fund management business and Order/Trade workflow, and technical proficiency and broad understanding of a range of investment products.

As a Platform Support Manager, you will be responsible for handling second-line Aladdin-related enquiries globally with a primary focus in the EMEA region, troubleshooting user enquiries and directing them accordingly, addressing Aladdin issues/incidents and liaising with stakeholders for resolution, and being the primary escalation point to BRS for critical business issues.

In addition, you will mentor, coach and enhance team members' skills, and have a service-oriented approach, ability to multitask in high-pressure situations, exceptional problem-solving skills and critical thinking, and outstanding communication skills.

We're an equal opportunities employer and welcome applications from all qualified candidates.

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