Investment Platform Support Lead Analyst

1 month ago

Horsham, West Sussex, United Kingdom Schroders Full time
About the Role

We are seeking an experienced individual to join our Investment Services Platform Team (ISPT) as an Investment Platform Support Lead Analyst. In this role, you will be based at the Schroders Campus in Horsham and will be responsible for providing day-to-day support and service management for our core investment platform, Aladdin by BlackRock Solutions (BRS).

Key Responsibilities
  • Support the day-to-day service provision and oversee the support of our core investment platform (Aladdin) in collaboration with the third-party supplier, BlackRock Solutions (BRS).
  • Handle 2nd line Aladdin-related enquiries from Investment, Dealing, and Operations users globally, with a primary focus on the EMEA region.
  • Troubleshoot general user enquiries and direct them accordingly.
  • Oversee Aladdin-related enquiries and service requests raised by users directly with BRS to identify critical items that require further triage and management.
  • Act as the escalation point to BRS and lead the management of critical business issues.
  • Escalate Aladdin service incidents that impact critical business processes, including coordinating with Schroders Global Technology and business teams until resolution is achieved.
  • Facilitate business communications and manage senior management communications.
  • Follow up on issue/incident root cause analysis and implement mitigating actions.
  • Reduce Aladdin incidents through collaboration with ISPT, BRS, and Schroders Global Technology, with a focus on platform control and functional capabilities improvement.
  • Work closely with team members in EMEA and the US to ensure global coverage and the smooth handover of service issues and escalations on a daily basis.
  • Identify and manage the life cycle of underlying problem management themes.
  • Produce Management Information (MI) and insights to manage BRS services within contractual Service Level Agreements (SLAs).
  • Manage multiple priorities concurrently.
About You

To be successful in this role, you should possess:

  • Experience working within an asset management firm in a front-office environment.
  • Good technical knowledge of investment services platforms and the ability to bridge communication between third-party vendors, IT, and the business.
  • A good understanding of fund management business and the end-to-end Order/Trade workflow.
  • Familiarity with a broad range of investment products and instruments.
  • Familiarity with the dealing lifecycle of Equity, Fixed Income, and OTC derivatives instruments (preferred).
  • Strong communication skills and experience managing third-party portfolio, order, and execution management systems.
  • The ability to define and document business problems within a complex investment management environment.
  • Good interpersonal and organisational skills.
  • The ability to operate under pressure, multitask, and deliver to demanding deadlines.
  • Knowledge of Portfolio, Order & Execution Management Systems.
About Schroders

Schroders is a global investment manager that assists institutions, intermediaries, and individuals worldwide in investing their money to achieve their goals, fulfill their ambitions, and prepare for the future. With over 200 years of experience, we continuously adapt to societal and technological changes while maintaining our commitment to helping clients and society prosper. We have approximately 4,000 employees across six continents.

About the Team

The Investment Services Platform Team (ISPT) is a central team within Operations that reports to the Global Head of Investment Services and has a global remit. The team provides support to the Investment, Dealing, and Operations functions in Schroders' Asset Management Business, working collaboratively with teams across Schroders to drive change initiatives. The team's objective is to enable business growth, support business as usual, improve the operating model, manage risks, and simplify business processes.

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