Platform Support Manager

4 weeks ago


Horsham, West Sussex, United Kingdom Schroders Full time

Are you a skilled problem solver with experience in managing third-party supplier relationships, particularly with investment platform software products?

Does your expertise also extend to team management during challenging situations, ensuring that priorities are effectively managed, and tasks are successfully executed?

We're looking for a talented individual to join our team as a Platform Support Manager. As a key member of our EMEA Operations and Technology Operations team, you will be responsible for managing the daily service provision and support supervision of Aladdin with the external supplier BRS.

Your responsibilities will include handling second-line Aladdin-related enquiries globally, troubleshooting user enquiries, and addressing Aladdin issues/incidents. You will also be the primary escalation point to BRS for critical business issues and will mentor, coach, and enhance team members' skills.

To be successful in this role, you will need to have experience within the front office environment of an asset management firm, a robust understanding of fund management business and Order/Trade workflow, and technical proficiency and broad understanding of a range of investment products.

We're a global investment manager with a commitment to helping our clients, and society, prosper. Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose.

We're an equal opportunities employer and welcome applications from all qualified candidates. If you're a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity.



  • Horsham, West Sussex, United Kingdom Schroders Full time

    Are you a skilled problem solver with experience in managing third-party supplier relationships, particularly with investment platform software products?Does your expertise also extend to team management during challenging situations, ensuring that priorities are effectively managed, and tasks are successfully executed?We're looking for a highly skilled...


  • Horsham, West Sussex, United Kingdom Schroders Full time

    Are you a skilled problem solver with experience in managing third-party supplier relationships, particularly with investment platform software products?Does your expertise also extend to team management during challenging situations, ensuring that priorities are effectively managed, and tasks are successfully executed?We're looking for a highly skilled...


  • Horsham, West Sussex, United Kingdom Schroders Full time

    About The RoleWe are seeking a skilled Platform Support Manager to join our team at Schroders. As a key member of our EMEA Operations and Technology Operations team, you will be responsible for managing the daily service provision and support supervision of Aladdin with the external supplier BRS.Your ResponsibilitiesManaging the daily service provision and...


  • Horsham, West Sussex, United Kingdom Schroders Full time

    About the RoleWe are seeking an experienced individual to join our Investment Services Platform Team (ISPT) as an Investment Platform Support Lead Analyst. In this role, you will be based at the Schroders Campus in Horsham and will be responsible for providing day-to-day support and service management for our core investment platform, Aladdin by BlackRock...


  • Horsham, West Sussex, United Kingdom Schroders Full time

    Are you a skilled problem solver with experience in managing third-party supplier relationships, particularly with investment platform software products?Does your expertise also extend to team management during challenging situations, ensuring priorities are effectively managed, and tasks are successfully executed?We're a global investment manager helping...


  • Horsham, West Sussex, United Kingdom Schroders Full time

    About the RoleWe are seeking an experienced individual to join our Investment Services Platform Team (ISPT) as an Investment Platform Support Lead Analyst. In this role, you will be based at the Schroders Campus in Horsham and will be responsible for providing day-to-day support and service management for our core investment platform, Aladdin by BlackRock...


  • Horsham, West Sussex, United Kingdom Schroders Full time

    About the RoleWe are seeking an experienced individual to join our Investment Services Platform Team (ISPT) as an Investment Platform Support Lead Analyst. In this role, you will be based at the Schroders Campus in Horsham and will be responsible for providing day-to-day support and service management for our core investment platform, Aladdin by BlackRock...


  • Horsham, West Sussex, United Kingdom Schroders Full time

    Are you a seasoned professional with experience in managing third-party supplier relationships within the asset management sector?Do you possess a robust understanding of fund management business operations and Order/Trade workflow?Do you have the technical expertise to troubleshoot user enquiries and direct them accordingly?We're looking for a skilled...


  • Horsham, West Sussex, United Kingdom ENGINEERINGUK Full time

    About The RoleAs a skilled problem solver with experience in managing third-party supplier relationships, particularly with investment platform software products, you will thrive in this challenging role. This position requires the successful management of the relationship with our third-party suppliers, specifically Blackrock software.Key...


  • Horsham, West Sussex, United Kingdom Schroders Full time

    Investment Services Platform Lead AnalystSchroders, a global investment manager, is seeking an experienced individual to join its Investment Services Platform Team (ISPT) as an Investment Services Platform Lead Analyst. The successful candidate will be responsible for providing day-to-day support and service management for the core investment platform,...


  • Horsham, West Sussex, United Kingdom ARC IT Recruitment Full time

    Job Title: Senior Cloud Platform DeveloperAbout the Role:ARC IT Recruitment is seeking a highly skilled Senior Cloud Platform Developer to join our client's vibrant and growing investment organisation. The successful candidate will be responsible for developing and maintaining the company's cloud platform and software, collaborating with the team on design...

  • Data Engineer

    4 weeks ago


    Horsham, West Sussex, United Kingdom Data Privacy Full time

    Data Engineer - API Platform SpecialistRSPCA is seeking a skilled Data Engineer to join their IT department, focusing on the Mulesoft API Platform. This role involves developing API services, designing complex data engineering solutions, and maintaining data pipelines.Key Responsibilities:Implement new API services using the Mulesoft API platform.Design and...


  • Horsham, West Sussex, United Kingdom Premier Work Support Full time

    About the Role:As an Administrator at Premier Work Support, you will be working closely with a small team of sales consultants to provide assistance and administrative support in a lively but often pressurised environment. This is a multi-faceted role, with a varied workload that encompasses all aspects of the Recruitment Cycle, from resourcing and...


  • Horsham, West Sussex, United Kingdom Schroders Full time

    Investment Platform Support Lead AnalystAbout the RoleWe are seeking an experienced individual to join our Investment Services Platform Team (ISPT) as an Investment Platform Support Lead Analyst.Key ResponsibilitiesSupport the day-to-day service provision and oversee the support of our core investment platform (Aladdin).Handle 2nd line Aladdin-related...


  • Horsham, West Sussex, United Kingdom Meridian Business Support Full time

    Job Summary:Meridian Business Support is seeking a highly experienced Commercial Waste Manager to join their team. The ideal candidate will have a strong background in waste management, sales, and marketing, as well as experience managing a small team.Key Responsibilities:• Develop and implement income-generating recycling and waste collection services to...


  • Horsham, West Sussex, United Kingdom Meridian Business Support Limited Full time

    Job Title: Commercial Waste Operations ManagerJob Summary:We are seeking a highly experienced Commercial Waste Operations Manager to join our team at Meridian Business Support Limited. The ideal candidate will have a strong background in waste management, with experience in developing income generation strategies and managing a small team.Key...


  • Horsham, West Sussex, United Kingdom Schroders Full time

    {"main_title":"Client Service Administration Role","sub_title":"Join Schroders and contribute to our mission","description":"We are seeking a highly skilled Client Service Administration Lead Analyst to join our Client Service Administration team, which is part of our Client Service Global Centre of Excellence (CoE). The team will be responsible for...


  • Horsham, West Sussex, United Kingdom Schroders Recruitment Full time

    Role OverviewWe are seeking a skilled Administrator to support our Financial Planners in their role. This is a 12-month FTC position.About BenchmarkBenchmark is an award-winning firm of Chartered Financial Planners. Our proprietary solutions cover regulatory, platform, and investment services, designed to support advisers at every step of their journey.Key...


  • Horsham, West Sussex, United Kingdom Schroders Full time

    We are seeking a skilled Administrator to support our Financial Planners in their role. This 12-month maternity cover position involves providing administrative support to our team, ensuring the smooth delivery of our award-winning solutions to financial advisers. Our solutions cover regulatory, platform, and investment services, designed to support advisers...


  • Horsham, West Sussex, United Kingdom ENGINEERINGUK Full time

    Financial Planning AdministratorAbout the Role:We are seeking a highly organized and detail-oriented Financial Planning Administrator to join our team. As a key member of our client-facing team, you will provide administrative support to our financial planning advisers in all aspects of their advice process.Key Responsibilities:Prepare meeting packs and...