Platform Support Specialist
3 weeks ago
Are you a skilled problem solver with experience in managing third-party supplier relationships, particularly with investment platform software products?
Does your expertise also extend to team management during challenging situations, ensuring priorities are effectively managed, and tasks are successfully executed?
We're a global investment manager helping institutions, intermediaries, and individuals invest money to meet their goals, fulfill their ambitions, and prepare for the future.
Our Schroders Campus, located near Horsham in West Sussex, is the hub for EMEA Operations and Technology Operations, providing a perfect blend of city professionalism without metropolitan chaos.
Key Responsibilities
- Manage the daily service provision and support supervision of Aladdin with the external supplier BRS
- Handle second-line Aladdin-related enquiries globally, with a primary focus in the EMEA region
- Troubleshoot user enquiries and direct them accordingly
- Address Aladdin issues/incidents and liaise with stakeholders for resolution
- Be the primary escalation point to BRS for critical business issues
- Mentor, coach, and enhance team members' skills
Requirements
- Experience within the front office environment of an asset management firm is a must
- Robust understanding of fund management business and Order/Trade workflow
- Technical proficiency and broad understanding of a range of investment products
- Proven capability to define and document business problems in a complex investment environment
- Strong communication skills and the capacity to operate under pressure
We value diversity and inclusion
We're an equal opportunities employer, welcoming applicants from diverse backgrounds and perspectives. Our inclusive culture allows us to make better decisions and achieve our purpose: providing excellent investment performance to clients through active management.
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