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Investment Platform Support Manager
2 months ago
About the Role
Schroders, a leading global investment manager, is seeking an experienced professional to join its Investment Services Platform Team (ISPT). As a key member of the team, you will be responsible for managing the day-to-day support and service features for the Aladdin platform on a global scale.
Your primary focus will be on handling Aladdin-related enquiries, working closely with the third-party supplier, BlackRock Solutions (BRS), to ensure smooth resolution of issues and management of recurring problems. In this role, you will need to stay calm under pressure and manage multiple tasks simultaneously.
About Schroders
With over 200 years of history, Schroders is a global investment powerhouse that strives to help institutions, intermediaries, and individuals worldwide achieve their financial goals. Our diverse team of approximately 4,000 professionals across six continents is committed to adapting to societal and technological transformations to better serve our clients and society.
Location
Our Schroders Campus in West Sussex is the hub for EMEA Operations and Technology Operations, offering a perfect balance of city professionalism and a serene countryside setting.
About the Team
ISPT is a central function within Operations, responsible for supporting the Investment, Dealing, and Operations functions and coordinating with teams across Schroders to drive change. Our team aims to stimulate business growth, support daily operations, improve operating models, manage risks, and streamline business operations.
Your Responsibilities
- Managing the day-to-day service contribution and support supervision of Aladdin with BRS
- Handling second-line Aladdin-related enquiries globally, with a primary focus in the EMEA region
- Troubleshooting user enquiries and directing appropriately
- Addressing issues/incidents related to Aladdin and coordinating with stakeholders for resolution
- Being the primary point of escalation to BRS for critical business issues
- Mentoring, coaching, and enhancing team members' skills
Experience & Qualifications Required
- Experience within the front office environment of an asset management firm
- Solid understanding of the fund management business and Order/Trade workflow
- Technical proficiency and understanding of a broad range of investment products
- Proven capability to define and document business problems in a complex investment environment
- Strong communication skills and capacity to operate under pressure
Desirable
- Experience in a service management role or knowledge of BlackRock Aladdin Solution and other Asset Management Systems
- Understanding of ITIL framework
Your Characteristics
- An outlook centred on service delivery
- Ability to multitask in high-pressure situations
- Exceptional problem-solving capability and critical thinking
- Outstanding communication skills
We recognise potential, whoever you are
Schroders is committed to providing excellent investment performance to clients through active management. We believe that diversity of thought facilitated by an inclusive culture will allow us to make better decisions and achieve our purpose. This is why inclusion and diversity are a strategic priority for us, and we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristics.
