Service Engineer for Vending Solutions

3 weeks ago


Yorkshire and The Humber, United Kingdom Broderick Group Limited Full time
Job Overview

Position: Field Service Engineer

Location: York

Compensation: £28,000 DOE

Employment Type: Permanent, Full Time

Company Overview:

Broderick Group Limited is a dynamic and expanding family-owned enterprise. We embrace innovative ideas and encourage proactive contributions to foster mutual growth for both the company and our employees.

Role Summary:

In response to our rapid expansion in the North East, we are seeking a Field Service Engineer to operate in the Newcastle, Darlington, and Leeds regions. This position is ideal for a self-driven individual who thrives under pressure and possesses a strong customer service orientation, working towards established service level agreements (SLAs) to deliver exceptional service.

Key Responsibilities:

Your primary duties will include the service and upkeep of our vending machines, which involve:

  • Addressing machine malfunctions within the stipulated SLA
  • Delivering outstanding customer service consistently
  • Training personnel on-site regarding the operational features of the equipment post-installation
  • Coordinating with the Service Desk to ensure call completion and updating the internal system for first-time fault resolution
  • Assisting with site assessments and machine installations as necessary
  • Maintaining a professional appearance and a flexible work approach
  • Providing coverage in other areas as directed by the service desk during absences

Candidate Profile & Qualifications:

  • At least 2 years of experience in vending on a technical, electrical, and mechanical level (preferred)
  • Basic understanding of electrical systems
  • Experience with digital media is advantageous
  • Strong communication skills with an emphasis on customer service
  • A proactive problem solver with a positive attitude
  • Self-motivated and enthusiastic
  • A collaborative team player committed to achieving company objectives
  • Proficient written and verbal communication skills
  • Valid UK driving licence

Comprehensive manufacturer training will be provided.

Work Schedule:

This role operates over five days, from Tuesday to Saturday, with working hours from 8:30 AM to 5:00 PM (40 hours per week).

Employee Benefits:

  • Company vehicle
  • Increasing holiday entitlement based on tenure
  • Pension plan
  • Discretionary company bonus based on performance metrics

Additional Compensation:

  • Bonus scheme

Schedule:

Day shift with weekend availability required.

Experience Requirements:

  • Electrical engineering: 1 year (preferred)
  • Mechanical engineering: 1 year (preferred)
  • Vending engineering: 1 year (preferred)

Licences/Certifications:

  • FULL, UK CLEAN DRIVING (required)

Work Environment:

Mobile role, primarily on the road.

We welcome applications from candidates with relevant experience or those holding titles such as Mobile Engineer, Service Engineer, Multi-skilled Engineer, Mechanical Fitter, Maintenance Engineer, Mobile Technician, Fault Repair Engineer, Maintenance Technician, Catering Engineer, Commercial Catering Engineer, Coffee Machine Engineer, Coffee Machine Technician, and HVAC Engineer.


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