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Service Engineer

2 months ago

Yorkshire and The Humber, United Kingdom Broderick Group Limited Full time
Job Overview

Position: Field Service Engineer

Location: York

Compensation: £28,000 DOE

Employment Type: Permanent, Full Time

About Broderick Group Limited:

Broderick Group Limited is a dynamic and thriving family-owned enterprise. We pride ourselves on our innovative approach and welcome fresh ideas to foster mutual growth, both for our business and your professional development.

Role Summary:

As a result of our rapid expansion in the North East, we are seeking a Field Service Engineer to operate in the Newcastle, Darlington, and Leeds regions. This position is ideal for a proactive individual who thrives under pressure and is dedicated to delivering exceptional customer service while adhering to agreed service level agreements (SLAs).

Key Responsibilities:

Your primary duties will include the service and maintenance of our vending machines, with specific tasks such as:

  • Responding to machine malfunctions within the established SLA
  • Delivering outstanding customer service consistently
  • Training staff on-site regarding the operational features of installed equipment
  • Collaborating with the Service Desk to ensure call completion and updating the internal system for first-time fault resolution
  • Assisting with site surveys and machine installations as needed
  • Maintaining a professional appearance and flexible work approach
  • Providing coverage in other areas as required by the service desk during absences

Candidate Profile & Qualifications:

  • At least 2 years of experience in vending, with a focus on technical, electrical, and mechanical aspects (preferred)
  • Basic understanding of electrical systems
  • Experience with digital media is advantageous
  • Exceptional communication skills with a strong emphasis on customer service
  • A proactive problem solver with a positive attitude
  • Self-driven and enthusiastic
  • A collaborative team player committed to achieving company objectives
  • Strong written and verbal communication abilities
  • Possession of a full UK driving licence

Comprehensive manufacturer training will be provided.

This role will operate over a 5-day schedule, from Tuesday to Saturday, 8:30 AM to 5:00 PM (40 hours per week).

We offer a company vehicle, increasing holiday entitlement with service length, pension contributions, and a discretionary bonus based on key performance indicators (KPIs).

Additional Compensation:

  • Bonus scheme

Employee Benefits:

  • Company car
  • Pension plan
  • Employee Assistance Programme

Work Schedule:

Day shift with weekend availability

Experience Requirements:

  • Electrical engineering: 1 year (preferred)
  • Mechanical engineering: 1 year (preferred)
  • Vending engineering: 1 year (preferred)

Licensing/Certification:

  • Full, clean UK driving licence (required)

Work Environment:

Field-based role.

We encourage candidates with relevant experience or similar job titles such as Mobile Engineer, Service Engineer, Multi-skilled Engineer, Mechanical Fitter, Maintenance Engineer, Mobile Technician, Fault Repair Engineer, Maintenance Technician, Catering Engineer, Commercial Catering Engineer, Coffee Machine Engineer, Coffee Machine Technician, and HVAC to consider this opportunity.