Luxury Personal Shopping Lead

2 weeks ago

Leeds, Leeds, United Kingdom Frasers Group Full time

About Flannels

Flannels is a luxury fashion destination for men and women, offering an edit of over 200 brands from established international designers to contemporary labels.

Job Overview

We are seeking a highly motivated and digitally native individual to head up our Personal Shopping team based in our largest UK Flagship store in the heart of Leeds.

Key Responsibilities

  • Facilitate all online and social media purchase leads across all Flannels e-commerce and social media channels.
  • Conduct shopping opportunities online, engaging with clients through chat-based media to receive product requests and confirm sales.
  • Engage with customers, respond to customer comments and requests online, and create and maintain customer profiles via Flannels' clienteling tool.
  • Build and own a personal client book, researching and sourcing products to satisfy clients' requests and needs.
  • Monitor correspondence and ensure prompt response to all enquiries, contributing to Personal Shopping/Stylist/Social Media & Marketing team events.
  • Work closely with internal departments to improve the overall customer journey and feedback on client trends.
  • Ensure timely outreach to all clients, acting as an advocate of Flannels and ensuring company philosophy is at the heart of all interactions with clients.
  • Achieve yearly targets and KPIs.

Requirements

  • Fashion or Marketing degree, or a previous role in the luxury consumer retail sector, ideally in customer service roles.
  • Social media interest and first-hand experience in navigating different social channels.
  • Outstanding written and verbal communication skills, along with excellent customer service, negotiation, and interpersonal skills.
  • Foreign language knowledge is a plus.
  • Deep product and brand awareness in the luxury goods market and high net worth client base.
  • Strong work ethic and natural ability to think outside the box and problem solve to strict deadlines.
  • An eye for detail and outstanding organisational skills are essential.
  • Hyper-interest in global fashion trends and the luxury market.
  • Proficient in MS office, including Word, Excel, CMS, CRM, and Clienteling system.

What We Offer

  • Competitive basic salary.
  • Incentive Bonus Scheme.
  • Monthly Group Rewards and Recognition.
  • Long Service awards.
  • Join the Fearless1000 Incentive Scheme.
  • 28 Days Holiday.
  • 50% Instore Uniform Discount.
  • Discounted Gym membership.
  • Group Wide 20% Discount across all Frasers Group brands.

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