Luxury Fashion Retail Manager

5 days ago

Leeds, Leeds, United Kingdom Frasers Group Full time

About the Role

We are seeking a highly motivated and experienced Luxury Personal Shopping Lead to join our team at Flannels, a luxury fashion destination for men and women. As a key member of our Digital Personal Shopping team, you will be responsible for driving customer engagement, growing customer spend, and driving customer retention through exceptional customer service, product knowledge, and commercial skills.

Key Responsibilities

  • Facilitate all online and social media purchase leads across all Flannels e-com and social media channels
  • Conduct shopping opportunities online, engaging with clients through chat-based media to receive product requests and confirm sales
  • Engage with customers, respond to customer comments and requests online, and create and maintain customer profiles via Flannels' clienteling tool
  • Build and own a personal client book, researching, sourcing, and finding products to satisfy clients' requests and needs
  • Monitor correspondence and ensure prompt response to all enquiries, contributing to Personal Shopping/Stylist/Social Media & Marketing team events
  • Work closely with internal departments to improve the overall customer journey and feedback on client trends, ensuring timely outreach to all clients
  • Act as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally
  • Achieve yearly targets and KPIs

Requirements

  • Fashion or Marketing degree, or a previous role in the luxury consumer retail sector ideally in customer service roles
  • Social media interest and first-hand experience in navigating different social channels
  • Outstanding written and verbal communication skills, along with excellent customer service, negotiation, and interpersonal skills
  • Foreign language knowledge is a plus
  • Deep product and brand awareness in the luxury goods market and high net worth client base
  • Strong work ethic and natural ability to think outside the box and problem solve to strict deadlines
  • An eye for detail and outstanding organisational skills
  • Hyper-interest in global fashion trends and the luxury market
  • Proficient in MS office, including Word, Excel, CMS, CRM & Clienteling system

What We Offer

  • Competitive basic salary
  • Incentive Bonus Scheme
  • Monthly Group Rewards and Recognition
  • Long Service awards
  • Join the Fearless1000 Incentive Scheme
  • 28 Days Holiday
  • 50% Instore Uniform Discount
  • Discounted Gym membership
  • Group Wide 20% Discount across all Frasers Group brands

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