Luxury Fashion Consultant
6 days ago
About the Role
We are seeking a highly motivated and fashion-forward individual to join our Personal Shopping team as a Luxury Fashion Consultant. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving sales growth through personalized shopping services.
Key Responsibilities
- Facilitate online and social media purchase leads, ensuring seamless customer interactions across all Flannels e-commerce and social media channels.
- Conduct shopping opportunities online, engaging with clients through chat-based media to receive product requests and confirm sales.
- Engage with customers, respond to comments and requests online, and create personalized shopping experiences through social media, special promotions, and talent takeovers.
- Connect directly with clients to inspire fashion styling, receive inquiries, and sell desired items, building and maintaining a personal client book.
- Research, source, and find products to satisfy clients' requests and needs, ensuring timely outreach and follow-up.
- Monitor correspondence and ensure prompt response to all enquiries, contributing to Personal Shopping, Stylist, Social Media & Marketing team events.
- Work closely with internal departments to improve the overall customer journey and provide feedback on client trends.
Requirements
- Fashion or Marketing degree, or previous role in the luxury consumer retail sector, ideally in customer service roles.
- Social media interest and first-hand experience navigating different social channels.
- Outstanding written and verbal communication skills, excellent customer service, negotiation, and interpersonal skills.
- Foreign language knowledge is a plus.
- Deep product and brand awareness in the luxury goods market and high net worth client base.
- Strong work ethic, natural ability to think outside the box, and problem-solving skills to strict deadlines.
- An eye for detail and outstanding organizational skills.
- Hyper-interest in global fashion trends and the luxury market.
- Proficient in MS Office, including Word, Excel, CMS, CRM, and Clienteling system.
What We Offer
- Competitive basic salary.
- Incentive Bonus Scheme.
- Monthly Group Rewards and Recognition.
- Long Service awards.
- Join the Fearless1000 Incentive Scheme.
- 28 Days Holiday.
- 50% Instore Uniform Discount.
- Discounted Gym membership.
- Group Wide 20% Discount across all Frasers Group brands.
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