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Luxury Fashion Retail Manager
2 months ago
Flannels, a luxury fashion destination for men and women, is seeking an experienced Personal Shopping Lead to head up our team based in our largest UK Flagship store in Leeds.
Job Summary:We are looking for a highly motivated, digitally native individual with an obsession for fashion, social media, content, and community, as well as strong organisational and interpersonal skills. The successful candidate will use strong customer service, product knowledge, and commercial skills to boost customer spend, grow customer engagement, and drive customer retention.
Key Responsibilities:- Facilitate all online and social media purchase leads across all Flannels E-com and social media channels.
- Conduct shopping opportunities online, engaging with clients through chat-based media to receive product requests and confirm sales.
- Engage with customers, respond to customer comments and requests online, and create and maintain customer profiles via Flannels' clienteling tool.
- Build and own a personal client book, researching, sourcing, and finding products to satisfy clients' requests and needs.
- Monitor correspondence and ensure prompt response to all enquiries, contributing to Personal Shopping/Stylist/Social Media & Marketing team events.
- Work closely with internal departments to improve the overall customer journey and feedback on client trends, ensuring timely outreach to all clients.
- Act as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally.
- Achieve yearly targets and KPIs.
- Fashion or Marketing degree, or a previous role in the luxury consumer retail sector ideally in customer service roles.
- Social media interest and first-hand experience in navigating different social channels.
- Outstanding written and verbal communication skills, along with excellent customer service, negotiation, and interpersonal skills.
- Foreign language knowledge is a plus.
- Deep product and brand awareness in the luxury goods market and high net worth client base.
- Strong work ethic and natural ability to think outside the box and problem solve to strict deadlines.
- An eye for detail and outstanding organisational skills.
- Hyper-interest in global fashion trends and the luxury market.
- Proficient in MS office, including Word, Excel, CMS, CRM, and Clienteling system.
- Competitive basic salary.
- Incentive Bonus Scheme.
- Monthly Group Rewards and Recognition.
- Long Service awards.
- Join the Fearless1000 Incentive Scheme.
- 28 Days Holiday.
- 50% Instore Uniform Discount.
- Discounted Gym membership.
- Group Wide 20% Discount across all Frasers Group brands.
