Luxury Fashion Specialist

2 weeks ago

Leeds, Leeds, United Kingdom Frasers Group Full time

Job Title: Personal Shopping Lead

Job Summary:

We are seeking a highly motivated and experienced Personal Shopping Lead to join our team at Flannels, a luxury fashion destination for men and women. As a Personal Shopping Lead, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.

Key Responsibilities:

  • Facilitate online and social media purchase leads, across all Flannels e-com and social media channels
  • Conduct shopping opportunities online, engaging with clients through chat-based media to receive product requests and confirm sales
  • Engage with customers, respond to customer comments and requests online, and create and maintain customer profiles via Flannels' clienteling tool
  • Build and own a personal client book, researching and sourcing products to satisfy clients' requests and needs
  • Monitor correspondence and ensure prompt response to all enquiries
  • Contribute and assist in Personal Shopping/Stylist/Social Media & Marketing team events
  • Work closely with internal departments to improve the overall customer journey and feedback on client trends
  • Ensure timely outreach to all clients
  • Act as an advocate of Flannels, ensuring company philosophy is at the heart of all interactions with clients and extends across business internally
  • Achieve yearly targets and KPIs

Requirements:

  • Fashion or Marketing degree, or a previous role in the luxury consumer retail sector
  • Social media interest and first-hand experience in navigating different social channels
  • Outstanding written and verbal communication skills, along with excellent customer service, negotiation, and interpersonal skills
  • Foreign language knowledge is a plus
  • Deep product and brand awareness in the luxury goods market and high net worth client base
  • Strong work ethic and natural ability to think outside the box and problem solve to strict deadlines
  • An eye for detail and outstanding organisational skills
  • Hyper-interest in global fashion trends and the luxury market
  • Proficient in MS office, including Word, Excel, CMS, CRM & Clienteling system

What We Offer:

  • Competitive basic salary
  • Incentive Bonus Scheme
  • Monthly Group Rewards and Recognition
  • Long Service awards
  • Join the Fearless1000 Incentive Scheme
  • 28 Days Holiday
  • 50% Instore Uniform Discount
  • Discounted Gym membership
  • Group Wide 20% Discount across all Frasers Group brands

  • Luxury Fashion Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom Frasers Group Full time

    Job Title: Luxury Fashion SpecialistJob Summary:We are seeking a highly motivated and fashion-forward individual to join our team as a Luxury Fashion Specialist. As a key member of our Personal Shopping team, you will be responsible for providing exceptional customer service and building strong relationships with our high-end clients.Key...

  • Luxury Brand Ambassador

    2 days ago

    Leeds, Leeds, United Kingdom Fashion Jobs Full time

    Luxury Brand Ambassador PositionThe House of Creed is a renowned luxury perfume house dedicated to creating unique, high-quality fragrances.About the RoleWe seek a Luxury Brand Ambassador to join our team at the Flannels Leeds Store, with a passion for luxury and a drive to deliver exceptional customer experiences.Purpose of the RoleAs a Luxury Brand...

  • Luxury Fashion Consultant

    2 weeks ago

    Leeds, Leeds, United Kingdom Frasers Group Full time

    Job Title: Luxury Fashion ConsultantJob Summary:We are seeking a highly motivated and fashion-forward Luxury Fashion Consultant to join our team at Flannels. As a key member of our Personal Shopping team, you will be responsible for providing exceptional customer service and building strong relationships with our high-end clients.Key...

  • Luxury Fashion Consultant

    3 weeks ago

    Leeds, Leeds, United Kingdom Frasers Group Full time

    Job Title: Luxury Fashion ConsultantJob Summary:We are seeking a highly motivated and fashion-forward Luxury Fashion Consultant to join our team at Flannels. As a key member of our Personal Shopping team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales through personalized...

  • Luxury Fashion Consultant

    3 weeks ago

    Leeds, Leeds, United Kingdom Frasers Group Full time

    Job Title: Luxury Fashion ConsultantJob Summary:We are seeking a highly motivated and fashion-forward Luxury Fashion Consultant to join our team at Flannels. As a key member of our Personal Shopping team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales through personalized...

  • Luxury Fashion Consultant

    2 weeks ago

    Leeds, Leeds, United Kingdom Frasers Group Full time

    Job Title: Luxury Fashion ConsultantJob Summary:We are seeking a highly motivated and fashion-forward Luxury Fashion Consultant to join our team at Flannels. As a key member of our Personal Shopping team, you will be responsible for providing exceptional customer service and building strong relationships with our high-end clients.Key...

  • Luxury Fashion Consultant

    3 weeks ago

    Leeds, Leeds, United Kingdom Frasers Group Full time

    Job Title: Personal Shopping LeadFlannels, a luxury fashion destination for men and women, is seeking an experienced Personal Shopping Lead to head up our team based in our largest UK Flagship store in Leeds.Job Summary:We are looking for a highly motivated, digitally native individual with an obsession for fashion, social media, content, and community. The...

  • Luxury Fashion Consultant

    3 weeks ago

    Leeds, Leeds, United Kingdom Frasers Group Full time

    About the RoleWe are seeking a highly motivated and fashion-forward individual to join our team as a Luxury Personal Shopper at our flagship store in Leeds. As a key member of our Digital Personal Shopping team, you will be responsible for delivering exceptional customer service, building strong relationships with clients, and driving sales growth through...

  • Luxury Fashion Consultant

    4 weeks ago

    Leeds, Leeds, United Kingdom Frasers Group Full time

    About the RoleWe are seeking a highly motivated and fashion-forward individual to join our team as a Luxury Personal Shopper at our flagship store in Leeds. As a key member of our Personal Shopping team, you will be responsible for delivering exceptional customer service, building strong relationships with clients, and driving sales growth through...

  • Luxury Fashion Consultant

    4 weeks ago

    Leeds, Leeds, United Kingdom Frasers Group Full time

    About the RoleWe are seeking a highly motivated and fashion-forward individual to join our team as a Luxury Personal Shopper at our flagship store in Leeds. As a key member of our Personal Shopping team, you will be responsible for delivering exceptional customer service, building strong relationships with clients, and driving sales growth through...

  • Luxury Fashion Consultant

    4 weeks ago

    Leeds, Leeds, United Kingdom Frasers Group Full time

    About the RoleWe are seeking a highly motivated and fashion-forward individual to join our team as a Luxury Personal Shopper at our flagship store in Leeds. As a key member of our Personal Shopping team, you will be responsible for delivering exceptional customer service, building strong relationships with our clients, and driving sales through personalized...

  • Luxury Fashion Consultant

    4 weeks ago

    Leeds, Leeds, United Kingdom Frasers Group Full time

    About the RoleWe are seeking a highly motivated and fashion-forward individual to join our team as a Luxury Personal Shopper at our flagship store in Leeds. As a key member of our Personal Shopping team, you will be responsible for delivering exceptional customer service, building strong relationships with our clients, and driving sales through personalized...

  • Luxury Fashion Retail Manager

    1 week ago

    Leeds, Leeds, United Kingdom Frasers Group Full time

    Luxury Fashion Retail RoleWe are seeking a highly motivated Luxury Fashion Retail Manager to head up our Personal Shopping team based in our largest UK Flagship store in the heart of Leeds.Key Responsibilities:Facilitate online and social media purchase leads across all Flannels E-com and social media channelsConduct shopping opportunities online, engaging...

  • Luxury Fashion Retail Manager

    1 month ago

    Leeds, Leeds, United Kingdom Frasers Group Full time

    Job Title: Personal Shopping LeadFlannels, a luxury fashion destination for men and women, is seeking an experienced Personal Shopping Lead to head up our team based in our largest UK Flagship store in Leeds.Job Summary:We are looking for a highly motivated, digitally native individual with an obsession for fashion, social media, content, and community, as...

  • Luxury Fashion Retail Manager

    1 month ago

    Leeds, Leeds, United Kingdom Frasers Group Full time

    Job Title: Personal Shopping LeadFlannels, a luxury fashion destination for men and women, is seeking an experienced Personal Shopping Lead to head up our team based in our largest UK Flagship store in Leeds.Job Summary:We are looking for a highly motivated, digitally native individual with an obsession for fashion, social media, content, and community, as...

  • Luxury Fashion Retail Manager

    1 month ago

    Leeds, Leeds, United Kingdom Frasers Group Full time

    Job Title: Personal Shopping LeadFlannels, a luxury fashion destination for men and women, is seeking an experienced Personal Shopping Lead to head up our team based in our largest UK Flagship store in Leeds.Job Summary:We are looking for a highly motivated, digitally native individual with an obsession for fashion, social media, content, and community, as...

  • Luxury Fashion Retail Manager

    1 month ago

    Leeds, Leeds, United Kingdom Frasers Group Full time

    Job Title: Personal Shopping LeadFlannels, a luxury fashion destination for men and women, is seeking an experienced Personal Shopping Lead to head up our team based in our largest UK Flagship store in Leeds.Job Summary:We are looking for a highly motivated, digitally native individual with an obsession for fashion, social media, content, and community, as...

  • Luxury Fashion Retail Manager

    2 weeks ago

    Leeds, Leeds, United Kingdom Frasers Group Full time

    Job Title: Personal Shopping LeadJob Summary:We are seeking a highly motivated and experienced Luxury Fashion Retail Manager to lead our Personal Shopping team in our largest UK Flagship store in Leeds. As a key member of our Digital Personal Shopping team, you will be responsible for driving customer engagement, growing customer spend, and driving customer...

  • Senior Sales Associate

    1 day ago

    Leeds, Leeds, United Kingdom JOSEPH Full time

    About JOSEPHThe JOSEPH CompanyJOSEPH is a British contemporary designer brand with a strong core of luxury essentials. Founded in 1966, it was an early champion of the now iconic design houses & emerging brands alike.Today, JOSEPH has 23 global stores, a strong digital presence & over 400 stockists – all vibrant centres of creativity and style....

  • Luxury Sales Associate/Host

    4 weeks ago

    Leeds, Leeds, United Kingdom 360 TALENT LONDON Full time

    Luxury Sales and Service OpportunityWe are seeking a highly motivated and experienced Luxury Sales Associate/Host to join our team at 360 Talent London. As a Luxury Sales Associate/Host, you will be responsible for providing exceptional customer service and sales support to our clients in the high-end retail and ecommerce sector.About the RoleMinimum 6...