Luxury Fashion Consultant
4 weeks ago
Job Title: Luxury Fashion Consultant
Job Summary:
We are seeking a highly motivated and fashion-forward Luxury Fashion Consultant to join our team at Flannels. As a key member of our Personal Shopping team, you will be responsible for providing exceptional customer service and building strong relationships with our high-end clients.
Key Responsibilities:
- Facilitate online and social media purchase leads across all Flannels e-com and social media channels
- Conduct shopping opportunities online, engaging with clients through chat-based media to receive product requests and confirm sales
- Engage with customers, respond to customer comments and requests online, and create and maintain customer profiles via Flannels' clienteling tool
- Build and own a personal client book, researching and sourcing products to satisfy clients' requests and needs
- Monitor correspondence and ensure prompt response to all enquiries
- Contribute to Personal Shopping/Stylist/Social Media & Marketing team events and work closely with internal departments to improve the overall customer journey and feedback on client trends
Requirements:
- Fashion or Marketing degree, or previous role in the luxury consumer retail sector
- Social media interest and first-hand experience in navigating different social channels
- Outstanding written and verbal communication skills, excellent customer service, negotiation, and interpersonal skills
- Foreign language knowledge is a plus
- Deep product and brand awareness in the luxury goods market and high net worth client base
- Strong work ethic and natural ability to think outside the box and problem solve to strict deadlines
- An eye for detail and outstanding organisational skills
- Hyper-interest in global fashion trends and the luxury market
What We Offer:
- Competitive basic salary
- Incentive Bonus Scheme
- Monthly Group Rewards and Recognition
- Long Service awards
- Join the Fearless1000 Incentive Scheme
- 28 Days Holiday
- 50% Instore Uniform Discount
- Discounted Gym membership
- Group Wide 20% Discount across all Frasers Group brands
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