Help Desk Technician
6 days ago
Service Desk Engineer
We are seeking a skilled and dedicated Service Desk Engineer to join our team and provide exceptional support to our staff. As a Service Desk Engineer, you will be the first point of contact for our employees, handling a wide range of technical issues and providing timely and effective solutions.
The Benefits We Offer
- A competitive salary starting at £26,500 with shift allowance and additional benefits
- 25 days annual leave, bank holidays, and birthday off
- Opportunities for development and career progression through training and mentorship
- A dynamic and supportive work environment with a focus on teamwork and collaboration
- Exciting employee benefits and bonus scheme
- Income protection and life assurance policies
- Tax-free childcare scheme and eye care for staff
- Company pension
Key Responsibilities
- Provide exceptional customer service and support to our staff, responding to technical issues in a timely and effective manner
- Log and track issues using our incident management system, ensuring that all calls and emails are dealt with promptly and efficiently
- Work collaboratively with our team to resolve complex technical issues and provide solutions that meet our employees' needs
- Maintain and administer user accounts, ensuring that employees have the necessary access to perform their roles
Our Ideal Candidate
- Strong customer service skills and ability to communicate effectively
- Analytical and troubleshooting skills, with the ability to resolve complex technical issues
- Ability to self-manage work and prioritize tasks effectively
- Keen to learn and adapt to new technologies and processes
- Commercial experience in service management and IT support
- Existing IT skills and a strong foundation of knowledge
- Active directory experience
We are committed to providing a supportive and inclusive work environment that allows our employees to thrive. If you are a skilled and dedicated Service Desk Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity.
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