Help Desk Technician

6 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Searchability® Full time £26,500
Job Description

Service Desk Engineer

We are seeking a skilled and dedicated Service Desk Engineer to join our team and provide exceptional support to our staff. As a Service Desk Engineer, you will be the first point of contact for our employees, handling a wide range of technical issues and providing timely and effective solutions.

The Benefits We Offer

  • A competitive salary starting at £26,500 with shift allowance and additional benefits
  • 25 days annual leave, bank holidays, and birthday off
  • Opportunities for development and career progression through training and mentorship
  • A dynamic and supportive work environment with a focus on teamwork and collaboration
  • Exciting employee benefits and bonus scheme
  • Income protection and life assurance policies
  • Tax-free childcare scheme and eye care for staff
  • Company pension

Key Responsibilities

  • Provide exceptional customer service and support to our staff, responding to technical issues in a timely and effective manner
  • Log and track issues using our incident management system, ensuring that all calls and emails are dealt with promptly and efficiently
  • Work collaboratively with our team to resolve complex technical issues and provide solutions that meet our employees' needs
  • Maintain and administer user accounts, ensuring that employees have the necessary access to perform their roles

Our Ideal Candidate

  • Strong customer service skills and ability to communicate effectively
  • Analytical and troubleshooting skills, with the ability to resolve complex technical issues
  • Ability to self-manage work and prioritize tasks effectively
  • Keen to learn and adapt to new technologies and processes
  • Commercial experience in service management and IT support
  • Existing IT skills and a strong foundation of knowledge
  • Active directory experience

We are committed to providing a supportive and inclusive work environment that allows our employees to thrive. If you are a skilled and dedicated Service Desk Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity.


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