Client Services Coordinator

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Safer Hand Solutions Full time £25,000

Position Title: Client Services Coordinator

Working Hours: Monday to Friday, 8am – 5pm

Salary: £25,000

Safer Hand Solutions is seeking a committed and skilled individual to join our team as a Client Services Coordinator.

Role Overview: The primary objective of this position is to collaborate with team members to deliver exceptional daily support, ensuring the smooth functioning of our customer service operations.

Key Responsibilities:

  • Manage and update requests from clients, internal staff, and suppliers through various communication channels including telephone, email, and web.
  • Respond to client inquiries and document all requests in our internal management system.
  • Coordinate with on-site technicians and remote facility managers to fulfill service requests as needed.
  • Engage with subcontractors to arrange site visits for repairs and generate necessary purchase orders.
  • Adhere to established timeframes in accordance with service level agreements.
  • Oversee a designated portfolio of clients, ensuring compliance with operational and financial protocols.

Qualifications:

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is essential.
  • Experience with internal databases is a plus.
  • A minimum of one year of experience in a help desk or customer service environment is preferred.
  • Demonstrated experience in a client-focused setting is crucial.

We look forward to welcoming a new member to our dedicated team who is eager to contribute to our mission of providing outstanding service.



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