Outpatient Services Coordinator

3 weeks ago

StokeonTrent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

Position Overview

We are seeking a dedicated and organized Outpatient Services Coordinator to join our team at University Hospitals of North Midlands NHS Trust. The successful candidate will collaborate closely with operational teams to ensure that outpatient services are effectively managed, and patients receive timely appointments in accordance with national healthcare standards. This role will also involve reviewing clinic modification requests and taking appropriate actions as necessary. Additionally, the coordinator may be required to support various specialties during colleague absences.

A proactive mindset is crucial, along with the ability to work independently under pressure, prioritize tasks, and set clear objectives. Strong team collaboration skills are essential, as is a thorough understanding of Trust policies and procedures.

Key Responsibilities

- Perform clerical tasks, including the provision and reception of routine information, requiring diplomacy and persuasive communication skills.

- Engage with patients and reception staff regarding appointment-related inquiries or other relevant matters.

- Address inquiries that may present challenges in comprehension.

- Manage all appointment-related queries, conveying factual information to patients, their relatives (with consent), and both internal and external stakeholders.

- Handle a diverse range of communications, including general internal calls, external patient inquiries, and calls from other healthcare professionals.

- Collaborate closely with the Outpatient department to gain comprehensive knowledge of various specialties, ensuring a positive patient experience and effective communication to meet Trust and Divisional goals.

- Maintain regular communication with system administrators to report any scheduling issues, patient inquiries, and provide feedback on daily tasks.

- Ensure optimal utilization of available appointment slots.

- Follow directives from operational teams to deliver a streamlined and efficient booking service.

- Organize personal workload, coordinating and adjusting ongoing clinic schedules and modifications.

About Our Organization

University Hospitals of North Midlands NHS Trust is recognized as one of the largest and most advanced healthcare providers in the region. We are committed to serving a diverse population and are highly regarded for our state-of-the-art facilities, educational programs, and research initiatives. As a leading center for major trauma care in the North Midlands and North Wales, we pride ourselves on the contributions of all our staff, regardless of their role.

We are dedicated to fostering a culture of inclusion and providing equitable opportunities for career advancement that are transparent and fair. Our commitment to diversity and inclusion ensures that all employees feel valued and respected. In return, we expect our staff to uphold the values that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust, we understand that investing in our workforce directly enhances the quality of care we provide. Our employees are as vital as the patients and communities we serve.

Job Responsibilities

For further details regarding employment with our Trust, please refer to the attached Job Description and Person Specification.

For additional information about this position, please consult the provided contact details.

  • Outpatient Services Coordinator

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

    Job Overview An exciting opportunity has emerged for a band 3 Outpatient Services Coordinator to join our team at the University Hospital of North Midlands NHS Trust. The successful candidate will collaborate closely with operational teams to ensure that outpatient services are efficiently utilized and that patients receive timely appointments in...

  • Outpatient Services Administrator

    4 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

    Job SummaryAn exciting opportunity has arisen for a skilled Clinical Operations Coordinator to join our team at University Hospital of North Midlands NHS Trust. The successful candidate will work closely with operational teams to ensure outpatient clinics are fully utilized and patients are allocated an outpatient appointment within NHS national targets.The...

  • Outpatient Services Administrator

    6 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

    Job SummaryAn exciting opportunity has arisen for a skilled Clinical Operations Coordinator to join our team at University Hospital of North Midlands NHS Trust. The successful candidate will work closely with operational teams to ensure outpatient clinics are fully utilized and patients are allocated an outpatient appointment within NHS national targets.The...

  • Outpatients Clerk

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom UHNM Full time

    Part time hours per week (Working between Monday - Saturday).An opportunity has arisen to join the Outpatients administrative team as an Outpatients Clerk.The role will comprise of booking patient appointments across a range of specialities for the Cancer Bureau. As an Outpatients Clerk you will be required to book any patients referred into the trust on a...

  • Outpatient Services Assistant

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom HealthHarmonie Full time

    ABOUT THE POSITIONAre you an experienced care assistant or interested in starting a career in the Health and Social Care field? This opportunity may be ideal for you.HealthHarmonie is a leading provider of outpatient services, specializing in areas such as Dermatology, Gynaecology, and Minor Surgery. We are seeking to hire Patient Care Assistants to become...

  • Outpatient Hysteroscopy Nurse Specialist

    4 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom HealthHarmonie Full time

    Job SummaryThe Outpatient Hysteroscopy Nurse Specialist is a highly skilled and experienced registered nurse with advanced specialist skills to assess and treat patients and manage the clinical environment, in liaison with the management and consultant team.Main ResponsibilitiesThe nurse will act as an autonomous practitioner, forming clinical decisions and...

  • Outpatient Hysteroscopy Nurse Specialist

    6 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom HealthHarmonie Full time

    Job SummaryThe Outpatient Hysteroscopy Nurse Specialist is a highly skilled and experienced registered nurse with advanced specialist skills to assess and treat patients and manage the clinical environment, in liaison with the management and consultant team.Main ResponsibilitiesThe nurse will act as an autonomous practitioner, forming clinical decisions and...

  • Antenatal Services Coordinator

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

    Position OverviewAn exceptional opportunity is available for a proactive, skilled, and organized midwife to take on a leadership role within the maternity department at University Hospital of North Midlands NHS Trust. This role is designed for those looking to enhance their managerial and leadership capabilities within a supportive environment. The...

  • Outpatient Hysteroscopy Nurse Specialist

    1 day ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom HealthHarmonie Full time

    Job SummaryThe Outpatient Hysteroscopy Nurse Specialist is a highly skilled registered nurse with advanced expertise in assessing and treating patients, as well as managing the clinical environment in collaboration with the management and consultant team.Main ResponsibilitiesThe nurse will function as an autonomous practitioner, making clinical decisions and...

  • Outpatient Hysteroscopy Nurse Specialist

    1 day ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom HealthHarmonie Full time

    Job SummaryThe Outpatient Hysteroscopy Nurse Specialist is a highly skilled registered nurse with advanced expertise in assessing and treating patients, as well as managing the clinical environment in collaboration with the management and consultant team.Main ResponsibilitiesThe nurse will function as an autonomous practitioner, making clinical decisions and...

  • Outpatients Team Leader

    3 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom NHS Jobs Full time

    About the RoleWe are seeking a highly skilled and experienced Outpatients Team Leader to join our team at NHS Jobs. As a key member of our clinical team, you will be responsible for leading and managing a team of healthcare professionals to deliver high-quality patient care.Key ResponsibilitiesLead and manage a team of healthcare professionals to deliver...

  • Outpatients Team Leader

    3 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom NHS Jobs Full time

    About the RoleWe are seeking a highly skilled and experienced Outpatients Team Leader to join our team at NHS Jobs. As a key member of our clinical team, you will be responsible for leading and managing a team of healthcare professionals to deliver high-quality patient care.Key ResponsibilitiesLead and manage a team of healthcare professionals to deliver...

  • Clinical Operations Coordinator

    4 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as an Administrative Support Specialist. This is an exciting opportunity to work in a fast-paced environment and contribute to the delivery of high-quality patient care.Key ResponsibilitiesProvide administrative support to the Outpatient department, including...

  • Clinical Operations Coordinator

    7 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as an Administrative Support Specialist. This is an exciting opportunity to work in a fast-paced environment and contribute to the delivery of high-quality patient care.Key ResponsibilitiesProvide administrative support to the Outpatient department, including...

  • Maternity Services Operations Manager

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

    Job Overview An exceptional opportunity has emerged for a proactive, dedicated, and highly organized midwife to become a part of the maternity leadership team at University Hospital of North Midlands NHS Trust. This role is designed for those looking to enhance their managerial and leadership capabilities within a supportive environment. The successful...

  • Appointment Coordinator

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

    About the Role The Department of Nutrition and Dietetics is seeking a dedicated and organized Appointment Coordinator to support our well-established Admin and Clerical Team at Royal Stoke Hospital. This maternity leave position offers an opportunity to contribute to a vital service within UHNM. You will be part of a team of seven, providing essential...

  • Residential Services Coordinator

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Service Care Solutions Full time

    Residential Services CoordinatorTemporaryFull TimeWe are looking for a dedicated and skilled Residential Services Coordinator to become part of a team focused on delivering exceptional housing management services. This role is offered on a full-time temporary basis, with an initial contract period. The Residential Services Coordinator will play a crucial...

  • Client Services Coordinator

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Safer Hand Solutions Full time £25,000

    Position Title: Client Services CoordinatorWorking Hours: Monday to Friday, 8am – 5pmSalary: £25,000Safer Hand Solutions is seeking a committed and skilled individual to join our team as a Client Services Coordinator.Role Overview: The primary objective of this position is to collaborate with team members to deliver exceptional daily support, ensuring the...

  • Patient Services Assistant

    4 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as an Administrative Support Specialist. This role will provide administrative support to our clinical teams, ensuring the smooth operation of our outpatient clinics.Key ResponsibilitiesProvide administrative support to clinical teams, including scheduling...

  • Patient Services Assistant

    6 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as an Administrative Support Specialist. This role will provide administrative support to our clinical teams, ensuring the smooth operation of our outpatient clinics.Key ResponsibilitiesProvide administrative support to clinical teams, including scheduling...