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Outpatients Clerk

3 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom UHNM Full time

Part time hours per week (Working between Monday - Saturday).

An opportunity has arisen to join the Outpatients administrative team as an Outpatients Clerk.

The role will comprise of booking patient appointments across a range of specialities for the Cancer Bureau. As an Outpatients Clerk you will be required to book any patients referred into the trust on a suspected cancer pathway into an appointment in accordance to NHS national targets. You will also be expected to support across other areas of outpatients should the need arise.

Team working skills are essential as is the ability to be self motivated with the ability to work independently using your own initiative when needed.

The post holder is responsible for the patient's journey from receipt of referral to appointment. To provide a proficient and effective system, in order to achieve the Trust's targets. Identify, analyse and resolve issues relating to the patient pathway. To ensure that any subsequent follow-up appointment is patient focused, efficient and effective. Incorporating use of all the Trusts systems including: E-Referral Patient Administration system, I-portal and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.

Most members of staff in the Trust have a responsibility for supporting the delivery of Planned Care Services, and the achievement of Cancer and RTT targets, whether in a supportive role, or in terms of providing hand-on care. Application of the national rules and guidance is critical in relation to treating patients in a timely manner and chronologically, whether by clinical priority or in terms of length of wait. As part of the administrative support structure, the post-holder is responsible for adhering to the Trust's Access Policy and Standard Operating Procedures.

Detailed job description and main responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Person specification

Essential Skills

Essential criteria

  • Previous or current IT use/ Skills

Desirable criteria

  • Previous NHS experience

Essential qualifications

Essential criteria

  • 3 GCSEs or relevant qualifications

Desirable criteria

  • 1 year + administration experience