Booking Clerk

4 months ago

StocktononTees, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

The post holder will effectively be required to book all appointments within the Lung Health Department. This includes liaising with patients and booking all outpatient appointments.

Main duties of this role will be to provide an appointment booking service, within the Lung Health department. This may be patients contacting the department via telephone or requests from other members of the Multi-disciplinary team. This is adhering to the correct processes and timescales for booking patients outpatient appointments.

A full job description is attached. Full training can be provided.

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards.

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

We recruit for values and “Together we are North Tees & Hartlepool”
1. Completion of all related paperwork, maintaining a professional and courteous manner at all times that is consistent with legislation, policies and procedures.
2. Dealing with queries from service users including General Practitioners, patients and their representatives, in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality, sourcing any relating information that might help deal with the query, taking accurate written messages and passing more complex queries on to relevant staff.
3. Operating various computer systems to facilitate the raising and maintenance of client details dealing with queries relating to the booking, cancellation and re-appointing of appointments within agreed booking schedules and targets, ensuring that clinics are run effectively and efficiently and adhering to all related legislation, policies and procedures.
4. Liaising with the multi-disciplinary team and with staff from other departments and external organisations, in a professional and courteous manner that is consistent with legislation, policies and procedures including data protection and confidentiality.
5. General office duties including filing related paperwork, opening and distributing post, housekeeping, photocopying and maintaining stock of routine supplies.
6. Assist in the promotion of a healthy, safe and secure working environment for the work team and service users.
7. Be proactive in assisting in the development of administrative services to support clinical activity and in the continuous assessment and review of administrative working practices and procedures within the work area.
8. Any other ad-hoc duties as and when required in line with operational and service needs

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