Technical Support Professional

6 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Searchability® Full time

About the Role:

We are seeking an experienced IT Support Engineer to join our team as a Technical Support Professional. As a Help Desk Engineer, you will be responsible for providing VIP support to our global organization.

Key Responsibilities:

  • Diagnose and resolve hardware and software issues for company directors and associated individuals
  • Provide on-call support and adhere to published processes and procedures
  • Maintain accurate asset inventory and ensure timely updates
  • Collaborate with stakeholders to resolve technical issues and improve support processes

Requirements:

  • Strong communication and stakeholder management skills
  • Experience with software and hardware support, including anti-virus and security support
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

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