Technical Service Desk Professional

6 days ago

StokeonTrent, Stoke-on-Trent, United Kingdom Searchability® Full time
About the Role

We are seeking a highly skilled and dedicated IT Support Specialist to join our team as a Technical Service Desk Professional. As a key member of our service desk, you will be the first point of contact for our staff, providing timely and effective support to ensure they can perform their daily tasks.

Key Responsibilities
  • Provide exceptional customer service and support to our staff, responding to calls and emails in a prompt and timely manner.
  • Log and track issues, escalating where necessary to ensure timely resolution.
  • Work collaboratively with the team to identify and implement solutions that meet incident SLA requirements.
  • Maintain and administer user accounts, ensuring staff have the necessary access to perform their roles.
Requirements
  • Strong analytical and troubleshooting skills, with the ability to self-manage work and prioritize tasks effectively.
  • Excellent communication and customer service skills, with a keen eye for detail.
  • Commercial experience in service management, with a strong foundation of IT knowledge and skills.
  • Active directory experience and a willingness to learn and adapt to new technologies.
What We Offer
  • A competitive salary, with shift allowance and further benefits.
  • 25 days annual holiday, bank holidays, and birthday off.
  • Development opportunities, including training and career progression.
  • A dynamic and supportive work environment, with a focus on excellence and customer satisfaction.

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