Help Desk Engineer

6 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Searchability® Full time

Job Summary

We are seeking a highly skilled and dedicated Service Desk Engineer to join our team at Searchability®. As a key member of our service desk, you will be responsible for providing exceptional customer service and technical support to our staff.

Key Responsibilities

  • Respond to and resolve technical issues in a timely and efficient manner
  • Provide technical support and guidance to staff members
  • Log and track issues using our incident management system
  • Collaborate with the team to resolve complex technical issues
  • Administer user accounts and ensure users have the necessary access to perform their roles

Requirements

  • Strong customer service skills and ability to communicate effectively
  • Analytical and troubleshooting skills
  • Ability to self-manage work and prioritize tasks
  • Keen to learn and adapt to new technologies
  • Commercial experience in service management and IT support
  • Existing IT skills and strong foundation of knowledge
  • Active directory experience

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive team environment
  • Access to ongoing training and professional development


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