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Service Desk Team Lead

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom BCT Resourcing Full time

Job Summary:

We are seeking a highly skilled Service Desk Team Lead to join our team at BCT Resourcing. As a key member of our IT operations team, you will be responsible for leading a dynamic team of service desk analysts, ensuring seamless IT support that keeps our business running smoothly.

Key Responsibilities:

  • Team Leadership: Manage and mentor a high-performing team, fostering growth and driving success in IT operations.
  • Service Desk Operations: Oversee daily service desk operations, ensuring swift and efficient resolution of all incidents and requests.
  • Customer Focus: Build strong relationships with users, resolving issues with confidence and care.
  • Technical Expertise: Be the tech expert who leads the way in onboarding new and emerging technologies.
  • Stakeholder Management: Collaborate closely with stakeholders, managing expectations and handling escalations with ease.
  • Process Improvement: Keep processes sharp and compliant, ensuring continuous improvement in IT operations.

Requirements:

  • Proven experience in IT support as a Service Desk Engineer, ideally with leading/mentoring a small team.
  • Exceptional interpersonal and communication skills.
  • Cool under pressure, with a knack for quick, effective problem-solving.
  • In-depth knowledge of service desk systems and IT tools.
  • ITIL Foundation certification.
  • Experience in a regulated environment is a plus.

What We Offer:

  • A collaborative, supportive work environment that values your growth.
  • Competitive salary and benefits, including health insurance, high pension contribution, car salary sacrifice, plus many more perks.
  • Continuous learning opportunities to keep your skills sharp and your career moving forward.

Join Our Team:

If you're excited to take your IT career to the next level, we want to hear from you Apply online now.