Service Desk Specialist
4 weeks ago
We are seeking a skilled Service Desk Engineer to join our IT team at bet365. As a key member of our technical team, you will play a vital role in supporting our IT operations across various sites.
The successful candidate will be knowledgeable and enthusiastic about all things PC and software related, with a genuine interest in delivering exceptional customer service.
Responsibilities will include taking end-to-end ownership of incidents, escalating them when necessary, and working collaboratively with 2nd and 3rd line teams to achieve the fastest resolution possible.
We are a fast-paced and delivery-focused company, and we require individuals who are self-managed, quick to learn, and possess excellent analytical and troubleshooting skills.
Key skills and experience include strong interpersonal and customer service skills, excellent written and verbal communication skills, and the ability to work unsupervised.
Main responsibilities will include ensuring phone calls and emails are dealt with promptly, logging all tickets, and ensuring 1st line incidents are resolved quickly and efficiently.
We are committed to providing a manned Service Desk function between Mondays and Fridays, between 08:30 and 17:00.
By joining our team, you will be part of a dynamic and technical IT team that is dedicated to delivering exceptional service to our employees.
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