Casualty Team Leader

4 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Davies Full time
About the Role

We are seeking a highly skilled and experienced Casualty Team Leader to join our team at Davies. As a key member of our Casualty team, you will be responsible for supervising and supporting colleagues, handling allocated claims, and ensuring that all claims are handled in accordance with client requirements.

Key Responsibilities
  • Liaise with insurers, policyholders, and brokers to ensure effective communication and claim resolution.
  • Investigate and handle allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
  • Obtain and review all relevant evidence and documentation to determine the best course of action.
  • Prepare detailed reports and negotiate settlements within agreed authority limits.
  • Maintain proactive communication with all parties involved and adhere to documented procedures and client requirements.
Requirements
  • Experience handling Noise Induced Hearing Loss Claims is highly desirable.
  • Excellent management, planning, and organisational skills.
  • Proven leadership and motivational skills, with the ability to lead a diverse team.
  • Strong communication and negotiation skills, with the ability to build effective relationships with stakeholders.
  • Knowledge of Civil Procedure Rules and the Claims Portal.
  • Commitment to delivering outstanding customer service and a collaborative team player.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional development and training.
  • A collaborative and supportive work environment.
  • The chance to work with a leading specialist professional services and technology business.

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