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Help Desk Technician
2 months ago
Job Title: IT Support Specialist
About the Role
We are seeking a highly skilled and experienced IT Support Specialist to join our team at bet365. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our technology infrastructure and providing exceptional support to our employees.
Key Responsibilities
- Incident Management
- Diagnose and resolve technical issues related to hardware, software, and network infrastructure.
- Provide timely and effective support to employees, ensuring minimal disruption to their work.
- Proactive Maintenance
- Perform regular maintenance tasks to ensure the stability and security of our technology systems.
- Identify and recommend improvements to our technology infrastructure to enhance performance and efficiency.
- Stakeholder Management
- Develop and maintain strong relationships with employees, stakeholders, and other teams to ensure effective communication and collaboration.
- Provide exceptional customer service, responding to queries and concerns in a timely and professional manner.
- Technical Expertise
- Stay up-to-date with the latest technology trends, tools, and best practices to ensure our systems remain secure and efficient.
- Collaborate with other teams to implement new technologies and processes, ensuring seamless integration and minimal disruption.
Requirements
- Technical Skills
- Excellent knowledge of Windows 10 and Microsoft Office (2016 onwards).
- Experience with hardware and software support on PC, Mac, iOS, and Android devices.
- Experience in the support and implementation of anti-virus and security products.
- Working knowledge of collaboration tools such as Skype for Business, Microsoft Teams, Zoom, video conferencing, and remote access technologies.
- Soft Skills
- Strong stakeholder management and communication skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Excellent problem-solving skills, with a proactive approach to resolving technical issues.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT Support Specialist looking for a new challenge, please submit your application.
