Operations Support Specialist

3 weeks ago

Northampton, Northamptonshire, United Kingdom Ricoh Full time

Key Responsibilities

This position is essential in assisting the Operations Manager by gathering and refreshing management information, coordinating the deployment of equipment and supplies, nurturing customer relationships, and ensuring the seamless execution of daily operations. This role is crucial in upholding high standards of customer satisfaction through compliance with company protocols and delivering exceptional service.

Management Information Collection - Gather and refresh management information in the Deal Log to guarantee that the most up-to-date data is available for senior management and business analysts. Equipment Deployment Coordination - Oversee and facilitate the deployment of equipment upon arrival at the logistics warehouse, ensuring that all necessary actions and resources are prepared while maintaining cost efficiency. Transit Management Support – Assist the Operations Manager with the management of goods in transit to ensure timely arrival of equipment, thereby avoiding unnecessary costs associated with warehousing and transit. Ensure timely invoicing of goods to meet financial objectives. Customer Relationship Management for Supplies - Foster customer relationships within the supplies sector. Keep customers informed about stock arrival timelines and any potential delays to maintain satisfaction levels. Email Inbox Oversight - Monitor and manage the operations email inbox, escalating issues as necessary to ensure that inquiries are addressed within agreed-upon timeframes. Operational Support - Provide support for the Operations Manager during their absence, handling essential duties as required to ensure service levels are upheld.

Ideal Candidate Profile

Proven experience in customer service with the ability to understand the customer perspective Skills in project deployment would be beneficial Process-oriented, with a logical and analytical approach to business tasks Strong communication skills and a collaborative team player Ability to take initiative and be proactive Effective time management skills with the capability to plan around multiple deployments and changing timelines

What We Offer

We seek individuals with diverse values, strengths, and ideas. Bring your unique perspective, and we will provide opportunities to shape the future.

In return for your dedication, we provide:

Alignment with role requirements A comprehensive compensation package including a competitive salary, performance bonuses, and company benefits such as: generous holiday allowance, special leave for volunteering, additional holiday purchase options, flexible retirement plans to support overall well-being, including health programs, financial protection, life insurance, and more. Opportunities to be part of a global organization

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