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IT Support Specialist

2 months ago

Northampton, Northamptonshire, United Kingdom Franklin Fitch Full time
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at Franklin Fitch. As a Trackside IT Engineer, you will play a critical role in providing top-tier IT support to our clients in the motorsport industry.

Key Responsibilities
  • Operational Support: Deliver exceptional IT operational support, particularly in Trackside & TestOps areas, ensuring uninterrupted service during high-pressure events.
  • Collaboration: Work closely with a small, specialized team to support key stakeholders and maintain exceptional IT service.
  • Race Day IT Support: Provide dedicated 24/7 remote support to trackside staff during high-pressure events.
  • Service Excellence: Prioritize tasks effectively and manage customer expectations, delivering technical and operational solutions within strict SLAs and deadlines.
  • Continuous Improvement: Identify and implement enhancements to IT services and processes to improve reliability, performance, and security.
Requirements
  • Technical Expertise: Proficiency in Windows 10/11, Microsoft Office/365, Active Directory, Group Policy Management, and networking (TCP/IP, DNS, DHCP, WAN, LAN). Experience with storage systems and performance monitoring tools is beneficial.
  • Customer Service Focus: A strong, customer-centric attitude with the ability to consistently deliver excellent service.
  • ITIL Knowledge: ITIL Foundation certification is required, along with practical experience in service management.
  • Team Player: Ability to build positive relationships within the team and with external partners, while providing additional support when needed.
  • Flexibility: Willingness to provide out-of-hours support, including on-site trackside and event assistance, on a rota basis.
Qualifications & Desired Skills
  • Required:
  • ITIL Foundation Certification
  • Degree or equivalent experience
  • Strong communication skills in English (written and spoken)
  • Desirable:
  • Microsoft Certifications
  • Cisco Certified Network Associate (CCNA)
  • Interest in motorsports
Key Attributes
  • Adaptable to a high-pressure, ever-changing environment.
  • Resilient in meeting tight deadlines.
  • Customer-Focused with a dedication to delivering exceptional service.
  • Approachable and a strong communicator within team environments.